Retention Specialist


Reference #

Banking & Financial Services

Job type
  • Are you great at identifying customer solutions to help them achieve their needs?
  • Embrace new thinking and styles of working to maximise retention opportunities
  • Be part of an organisation that values diversity, inclusion, and respect
About The Role
Role Location: 347 Kent Street, Sydney NSW 2000
Role Types: 12-month Fixed Term Contract roles - 40 hours per week (5-day rotational roster, between 8am–8pm)
As a Retention Specialist, you will retain and increase loyalty of ANZ customers through both reactive and proactive methods that identify root cause of customer cancellation requests and deliver solutions relevant to customer needs. Your working hours are between 8:00 AM - 8:00 PM (Monday-Friday) on a rotating roster and you will sometimes be required to work on Public Holidays.
About you
To be successful in this role, you will ideally bring the following -
  • Previous experience in sales, complaints, or contact centre with accountability for targets or KPI’s, and other call centre metrics
  • Excellent written and verbal communication skills
  • The ability to build rapport, utilise negotiation and influencing skills in customer interactions in order to retain at risk customers
  • Financial services experience
  • Previous customer retention experience is an advantage
About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.
To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number AUS088519.

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