Enrolment Operations Team Leader

About Swinburne
In recent years, Swinburne has progressed to become one of the world’s leading universities, ranking as one of the top 400 universities in the world, as assessed by the Academic Ranking of World Universities, and one of the top 100 in the world in physics.

About the job
This is a fantastic opportunity to join the Enrolment Operations Team. The Team Leader will be expected to lead the Enrolment Operations Team and liaise closely with their colleagues within the Enrolment Services team to ensure that all administrative services for our most important customers, students, are seamlessly integrated and continually enhanced.

This position reports to the Enrolment Services Coordinator and is responsible for the timely and efficient processing of all enrolment-related activities for the entire Swinburne student population including students from Faculty, PAVE and Online Universities Australia (OUA).

This position will be required to ensure that the team is upholding a consistent service delivery standard to ensure the Enrolment Operations Team is contributing to the maintenance of the Centre for Excellence for Enrolment Services. In particular, this role will focus on providing all students with timely and accurate information to allow for a seamless enrolment processes in relation to their program of study.

Skills and experience
To be successful in this role you will need to demonstrate the following:
• Completion of a degree with subsequent relevant experience; extensive experience and specialist expertise or broad knowledge in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training.
• Direct knowledge or experience with VE, Higher Education and Foundation and Pathways administrative processes and legislative requirements
• Demonstrated experience and ability in the leadership and management of staff

A full list of the selection criteria is available within the position description

Benefits  
• Private health insurance discounts
• Weekly yoga and pilates classes
• Discounted annual Myki cards are available to Swinburne staff. 
• Salary package your car parking, superannuation and vehicle lease plans. It can help you get the most value from what you earn. 

Further information, contacts and support
To start an application click on 'begin' at the bottom of this page and submit a resume, cover letter and response to the Key Selection Criteria, as listed in the Position Description below.

Please do not email or send paper applications, all applications must be submitted online.

For further information about the position, please contact Malu Cassinides, Enrolment Services Coordinator on 03 9214 3839.

If you are experiencing technical difficulties with your application, please contact the Recruitment team on staffrecruitment@swin.edu.au

Should you require further support for an interview due to special needs or consideration, please contact our Diversity Consultant, Dr. Walter Robles, on inclusion@swin.edu.au. For support or queries related to Aboriginal and Torres Strait Islander employment, please contact DeadlyCareers@swin.edu.au.

Applications close at 5pm Thursday 18th October 2018.

For further details on How to Apply, including Hints & Tips, please refer to our Frequently Asked Questions section.