Journey Expert (Change Manager)
The mission for the Tribe is to improve the Business Lending process and systems risk management framework through the delivery of remediation actions - the primary focus will be on the Business Lending APRA remediation work.
We are seeking two Journey Experts to support the implementation and adoption of DocExchange, a strategic solution for receiving, storing and retrieving executed security documents. Working alongside business stakeholders and as part of a multi-disciplinary team, these roles will focus on providing readiness support to bankers and brokers to ensure that the business and our customers are prepared for the change.
The Journey Experts will report to the Change Chapter Lead and will join the chapter to actively build change capability and drive consistency in how change is delivered across the Tribe.
This is a 12-month fixed-term opportunity based in 833 Collins Street but open for other locations within Australia.
With the customer at the heart of your decision making, this role will:
- Lead and plan change readiness activities, ensuring frontline and operational teams are well prepared with updated processes, training and communications to deliver the optimal experience and ensure the business is well prepared to meet compliance and regulatory obligations
- Define, deliver and execute communications, training and engagement strategy ensuring change is successfully implemented and embedded
- Build strong, trusted relationships with key stakeholders across DocExchange landscape to ensure change is delivered seamlessly
- Work with the project to optimise the customer and banker experience and ensure that all impacts and dependencies are considered
- Contribute to the development and refinement of the ANZ change playbook, toolkits (e.g. tools and templates)
Who are you?
- A team player ? You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team?s mission
- The customer?s biggest fan ? You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
- Comfortable being uncomfortable ? You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
- Continuous improvement junkie ? You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
- Committed to your own and other?s growth ? You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
- A problem solver ? You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
- Commercially and Tech curious ? You have a wide-angled lens. You are curious about what?s happening in the external market and in emerging trends and innovations (technological and otherwise) and how we use this information to better inform our discussions and actions
- Risk savvy ? You build sustainable solutions that protect customers, stakeholders and the community
What you bring to the Tribe?
To grow and be successful in this role, you will ideally bring the following:
- Extensive years of change management experience (banking or financial services experience preferred)
- Track record in executing people change activities in medium to large programs of work (e.g. conducting detailed change impact assessments and developing change plans)
- Experience and knowledge of current change management principles, methodologies and tools (specifically training and experience with hyper-care and performance support)
- Ability to work with multiple stakeholders and develop/maintain relationships
- Flexible and adaptable (able to work in ambiguous, fast paced and cross-functional team environments)
- Excellent written and verbal communication skills, and ability to deliver clear, simple & effective styles of facilitation
- A strong execution mindset and ability to deliver quality outputs within required timeframes, and be able to make decisions autonomously and communicate direction, rationale and outcomes clearly
- Ideally you may also have had some exposure to or experience in Agile methods of working including use of tools such as Jira or Confluence
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS128019).
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