Coordinator, Student Records

• Full-time, ongoing position 
• Salary Level HEW 7 + 17% Superannuation
• Be part of the Education portfolio and support student lifecycle activities

About us

RMIT is a multi-sector university of technology, design and enterprise with more than 91,000 students and 11,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT’s leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

Culture

Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

About the role

As the Coordinator, Student Records you will be responsible for providing a high level of service and expertise to a range of student lifecycle activities, such as: the administration of enrolments and student records across all RMIT onshore cohorts, providing supervision and guidance for staff in the delivery of student administration processes across RMIT and development of a range of documentation to cover both existing and new processes, procedures and practices related to student enrolment.

About you

To be successful in this role, you will have:

• Demonstrated experience in the provision of quality student administration services
• Strong interpersonal skills, written and verbal communication skills, including ability to tailor communication styles to diverse audiences and respond appropriately to sensitive information and situations
• Proven initiative and problem-solving skills and ability to work independently to quickly extract the priority issues and take action without specific direction where appropriate and ability to advise management of potential for policy and process improvement
• Demonstrated ability to contribute to the continuous improvement of systems and processes through the monitoring and review of procedures in a business process and service-oriented environment
• Demonstrated strong written communication skills via web-pages, email bulletins, online conversation threads, reports, advisory notes and PowerPoint presentations
• Ability to use a range of information and communication technologies effectively including: Microsoft Office software packages, web & email software, database use and management

Qualifications

Degree in relevant discipline and/or significant experience required.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

Bring Your Whole Self to Work

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.

RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link below.

Applications close on Thursday, 22nd of April at 4pm.

 PD - Coordinator, Student Records.pdf

If you have any further questions regarding this position, please contact Ester Gerrard - Manager, Student Records at ester.gerrard@rmit.edu.au.

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RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/

We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant.

Trans and Gender Diverse applicants

Inclusion is at the durrung (or heart) of who we are. We aim to create an environment where staff and students who identify as trans and gender diverse feel supported to succeed and belong.

We recognise the challenges faced by the trans and gender diverse community when applying for a new role.

At RMIT, we aim to support you from the start. Our Talent Acquisition team are active members of the RMIT Ally network.

For enquires or support through the application, recruitment and onboarding process, applicants who identify as trans or gender diverse are invited to contact Mat Lewis at mat.lewis@rmit.edu.au