Client Implementation Manager

• Build relationships with customers and internal stakeholders, communicating requirements clearly and concisely
• A growing and innovative, flexible and collaborative work environment
• Be part of an organisation that values diversity, inclusion, and respect

About The Role
Role Location: 833 Collins Street, Docklands VIC 3008 OR 242 Pitt Street, Sydney
Role Type: 12 month fixed term employee contract, full-time 

Reporting to the National Implementation Lead, you’ll be responsible for the transition of customers across to ANZ in support of Transaction Banking key performance targets. You will be focused on managing Implementations (customer onboarding) for Institutional, Financial Institutions and Corporate customers across Australia. These implementations deliver a combination of Channel (ANZ Transactive/Fileactive), accounts, Merchants and Commercial Card Facilities. They are conducted over the phone with minimal onsite training delivery.

You’ll own all tasks from concept and design through all stages of the project planning process, co-ordination and delivery and post implementation review. It also, in liaison with Business Development and Account Management personnel within TB, manages key customer relationships. You will look to take on a hybrid of functionalities amongst the team, and provide coaching/team leadership.

About You
To be successful in this role, you will ideally have skills, knowledge and experience in the following:

• Strong knowledge of online banking channels, including some host to host experience, and other Transaction Banking products
• Exceptional customer/relationship and interpersonal skills.
• Demonstrated ability to work under pressure in an accurate and timely manner with ability to reprioritise work to meet changing demands.
• Excellent planning, workflow and problem solving skills.
• High attention to detail
• Negotiation skills and an ability to influence positively.
• Ability to build and maintain co-operative relationships with stakeholders.
• Highly developed communication skills both verbal and written.
• Advanced excel skills would be an advantage but not mandatory

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS141257).

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