Home & Investment Lending Manager, Southland Shopping Centre

Home & Investment Lending Manager

Role Location: Southland Shopping Centre, Shop 1144 1239 Nepean Hwy, Cheltenham VIC 3192

Role Type: Permanent, Full-time 

At ANZ our purpose is to shape a world where people and communities thrive, by improving our customers’ financial wellbeing so they can achieve incredible things.

Our high-performing teams of Home and Investment Lending Managers play a critical role in making this happen. They support our customers with complex lending needs to save for, buy and own their own home or investment property.

As an ANZ Home & Investment Lending Manager, you will use your strong market knowledge and deep lending expertise to develop business and manage customer relationships. You will have on-going specialised coaching support to advise you and continuously build your lending knowledge. This will help you to understand the specific needs of each customer so you can tailor recommendations and support them through each step of the journey for a seamless experience.

You will be a customer service role model across your district, mentoring and coaching team members in the branch by consistently delivering our Customer Promises. Most importantly, you will be responsible for adhering to ANZ’s policies, processes and standards.

About you

To be successful in this role, you will be:

• A role model for strong customer focus, with deep home lending and retail banking experience
• Financially savvy, with a keen attention to detail
• An active user and promoter of technology to educate customers about digital solutions
• Able to multi-task and be highly adaptable to change and ambiguity
• An excellent communicator with great presentation and interpersonal skills
• Someone who is proactive and loves a collaborative team environment

About ANZ

At ANZ, everything we do is focused on supporting our customers with their financial wellbeing. When they are thriving, our communities are thriving too.

We are just as committed to supporting our people and giving them the opportunity to develop a career. As one of Australia’s biggest banks, we have many opportunities in many locations. Joining ANZ is about starting a career, not starting a job and we encourage people to look for opportunities across our bank.

Supporting the wellbeing of our people is also core at ANZ which is why we cherish the people-first culture we are famous for and why the Australian Financial Review rated us the number 1 place to work in the banking and finance industry for 2021.

Being part of ANZ means working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated, creating a great place to belong. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

Ready to take your career in lending to the next level? Click Apply now, or visit www.anz.com/careers to find out more or view other opportunities. Reference number AUS141318.