Journey Expert, Data Analysis & Insights, Self Service Adoption

• Exciting opportunity to accelerate the drive to digital/self-service through focus on data and insights to drive banker and customer adoption strategies
• Work with a team that values collaboration and innovation
• Take your insights and analytical skills to the next level

About The Role

Role Location: 833 Collins Street, Docklands VIC 3008

Role Type: Permanent, Full Time 

As part of the Digital Portfolio, you will play a role within the Self-Service adoption team to drive digital and self-service ways of banking with our bankers and customers, aligned to our strategy.

As part of the data stream, this role will be responsible for analysing data and providing insights in relation to the biggest priorities for self-service adoption within the Retail Distribution business as well as tracking progress and uptake as a result of banker and customer adoption activities.

This role will involve partnering with our data community across Retail distribution, Digital Portfolio and Aus data to provide data/insights that enable execution of initiatives that encourage our bankers to adopt a ‘self-service first’ process and mindset for key service, over the counter and simple sales transactions and increase our customer’s uptake of digital/self-service banking.

This role will be responsible for:

• Regular tracking and monitoring Self-Service channel usage dashboard to manage and monitor success of banker/customer adoption activities and identify additional areas of focus
• Analyse data and provide insights to self-service adoption lead/stakeholders to help guide decisions around prioritisation of activities that drive business value
• Assist with iterative development of channel usage dashboard
• Manage/produce monthly/quarterly reporting to stakeholders & senior leaders to show progress to self-service adoption goals
• Assisting with customer journey mapping, to enable data discovery
• Conduct ad hoc data analysis as required for self-service adoption team to support broader bank initiatives, reporting and strategy 

About You

To be successful in this role, you will ideally have skills, knowledge and experience in the following:

• Proven background in reporting or analyst role
• Strong stakeholder management, influencing & consulting skills
• Ability to work within a complex data environment
• Strong organisational skills and ability to effectively manage competing priorities, multiple stakeholders and deal with ambiguity
• Working knowledge/previous experience with BI reporting tools advantageous
• Excellent communication, written and presentation skills
• Curious mindset and persistence/creative problem solving skills

In addition, you will be:

•         A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission

• The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
•  Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
• Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
• Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
• A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
• Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS129704).

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