Receptionist, National Support Office – Permanent Full Time – Newcastle

About the Organisation
Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers.  Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

We are currently recruiting for an experienced receptionist to join our LWB team.  This is a permanent full time role based at our Head Office in Newcastle.

As the first point of contact for all visitors and enquiries to LWB, you will present the organisation in a professional, friendly and caring way, you will be passionate about providing high quality customer services and demonstrate this as you greet our visitors and answer calls.

Key Responsibilities

• Attend to all phone inquiries efficiently, and in a courteous and helpful manner
• Greet all visitors to the office in a courteous and friendly manner
• Consistently maintain the presentation of the reception area and Board Room meeting room
• Maintain security by monitoring visitor Signing In and Out logbook
• Register and distribute incoming mail received by the office to the appropriate people
• Collate and register all outgoing mail including registered and express post, newsletters, reports and general correspondence.
• Undertake general administrative role, including development of correspondence, photocopying faxing, filing, binding and laminating of documentation
• Maintenance of electronic address book with all staff details
• Coordinating booking of rooms for meetings
• Maintain appropriate stocks of stationery and office amenities
• Provide assistance to the office manager as required.

Skills & Experience

• Demonstrated experience in administration or customer service
• Strong written and oral communication, interpersonal and customer service skills
• Ability to manage sensitive information and maintain a high degree of confidentiality
• Ability to problem solve daily e.g. listening, clarifying and understanding the request of the caller and being able to transfer to the appropriate contact within LWB
• Well-developed ability to use initiative, think laterally and strategically
• Effective time management and organisational skills
• Ability to work independently and as a part of a team
• Demonstrated ability to use the Microsoft Office suite of programs.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).   

Benefits  

• Opportunity to work for one of Australia's largest social purpose organisations
• Permanent full time – location Head Office Newcastle
• Excellent salary packaging benefits and monthly RDOÂ’s

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Debra Neil @ recruitment@lwb.org.au

Applications close at midnight AEDT Wednesday 27th October 2021.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)