Help Swinburne meet its best-practice legislative welfare, safety and support obligations through outstanding customer service.
About the Job
In this role, we will expect you to assist Swinburne international students by providing the most pertinent and up to date safety, community and Swinburne support information needed to enable international students to succeed in their studies and live with confidence in Australia.
With a customer-service focus, you will provide support services to international students studying Swinburne’s programs in Australia. The International Student Advisor’s provide operational input to the development and implementation of pro-active activities and events to ensure the most appropriate support for international students throughout their lifecycle with Swinburne. The team also provides best practice critical incident support for students and their families if an unfortunate illness or accident should affect them.
About Swinburne University of Technology
Swinburne is a multi-sector university of science, technology and innovation with more than 54,000 students and 5,000 staff globally. We offer postgraduate, undergraduate, vocational education and online education to provide students with a variety of work-relevant pathways. Our mission is to be a world-class university, creating economic and social impact through science, technology and innovation. We aim to deliver future-ready learners, research with impact and innovative enterprise.
About you
To be successful in the role, you will have:
• A degree with subsequent relevant experience; or an equivalent combination of relevant experience and/ or education/ training
• Experience in supporting international students with a strong customer-service focus, demonstrated cultural sensitivity and strong understanding of cross-cultural communication
• Experience in developing practical problem-solving solutions to guide positive outcomes
• Experience in the development, coordination and promotion of a range of student focused activities and events
• Highly developed written(using MS Office suite), verbal and interpersonal communication skills, with the ability to tailor different styles to diverse audiences
A full list of selection criteria is available within the position description.
Benefits
To find out more about the extensive range of benefits offered to Swinburne employees please visit
Careers at Swinburne How to apply and further information
Please submit your application by clicking on the ‘Begin’ link below, and submit a resume, cover letter and a response to the Key Selection Criteria, as listed in the position description.
For further information not clarified in the position description, contact Desma Smith, (Associate Director, International Student Advisory) on dssmith@swin.edu.au.
Should you require further support for an interview due to special needs or consideration, please contact our Diversity Manager, Maree Norden, on inclusion@swin.edu.au. For support or queries related to Aboriginal and Torres Strait Islander employment, please contact DeadlyCareers@swin.edu.au
If you are experiencing technical difficulties with your application, please contact the Recruitment team on staffrecruitment@swin.edu.au
Agency enquiries will not be accepted for this position.
Swinburne is a large and culturally diverse organisation. We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for women for 10 years in a row and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan. Equity and diversity are integral to our 2025 vision to be a world class university creating social and economic impact through science, technology and innovation.
Applications close at 5pm on Wednesday 30th June 2021
