Senior Roster Officer. Permanent, Full Time - Leederville, Perth

About the Organisation

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients and their families to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

The Senior Roster Officer is a critical role in the effective and sustainable management of our workforce. The role coordinates the rostering team to organise and allocate work and provides higher level advice to Roster Officers.

This role is responsible for coordinating and optimising the available workforce; utilising rostering and scheduling systems to best meet customer requirements and promotes a sustainable workforce in compliance with award and legislative requirements.

You will need strong interpersonal skills and a good understanding of the role of a frontline support worker, couple with fantastic problem-solving skills and a logical mindset. 

Key Responsibilities 

• Work with key stakeholders to understand NDIS plans, service agreements and participant needs prior to development of schedules and rosters
• Build positive relationships through engagement with key stakeholders
• Respond to and liaise with key stakeholders to resolve queries
• Develop ‘best fit’ schedules for participants and optimise rosters for workers and the program
• Respond to ad hoc changes required by participants and workers by adjusting schedules and systems and communicating with key stakeholders daily
• Monitor and audit rosters and schedules entered by Roster Officers to ensure that support is delivered to customers that reflects their NDIS plan, service agreements and that these are in accordance with relevant business principles, legislation and agreements
• Where required, monitor and adjust planned rosters and schedules, based on the NDIS plans, service agreements, customer feedback and complaints
• In consultation with the supervisor or manager, allocate work within the rostering team
• Promote a positive environment by working cooperatively, demonstrating good communication and interpersonal skills and appropriate peer support with an ability to flex across other roster locations to assist during peak period’s
• Coach, support and supervise Roster Officers

Skills & Experience

• Certificate III in administration / business studies or equivalent
• Demonstrated experience in a similar role
• Working knowledge of workforce management principles, health and safety, industrial instruments and roster optimisation
• Demonstrated leadership and coaching skills, with the ability to build a shared understanding of, and commitment to the organisation’s Purpose and Values
• The ability to work collaboratively and in partnership with a range of stakeholders to optimise a best fit workforce for participants
• Ability to support organisation-wide initiatives that support Life Without Barriers’ Purpose and Values
• Excellent verbal and written communication skills with strong attention to detail
• Demonstrated ability to use Data Bases and Microsoft Office suite of programs, for example Outlook, Word and Excel
• Demonstrated problem solving and conflict resolution skills with an ability to think laterally and use initiative
   

Successful candidates will be required to clear probity checks including National Criminal History Record Check, NDIS Screening Check and Working with Children Check (where relevant to the role).

Benefits

• Opportunity to work for one of Australia's largest Social Purpose organisations
• Attractive Remuneration Package with excellent tax benefits
• Flexible working/Work from home options

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au

Applications close at midnight on Sunday 16th January