Client Service Specialist

• Join a team of diverse professionals
• Contribute to Payments and Cash Management Service priorities and broader continuous improvement initiatives across the Payments and Cash Management Service function
• Highly engaged culture aiming to support your development

About The Role
Role Location: Level 20,  242 Pitt Street, Sydney 2000
Role Type: Permanent, Full Time

As a Client Service Specialist you will be reporting to the Payments and Cash Management Service Head VIC/QLD/WA, your role as a Client Service Specialist is accountable for delivering exceptional service to customers within ANZ's Institutional & FI segments.

The role is responsible for: The management of a portfolio of customer groups spanning the Institutional and FI segments; Building and developing strong customer relationships, which maximise satisfaction levels and retention; End to end management of escalations raised by customers where there have been service/operational errors or failures; Pro-active education of customers to minimise effort and rework when interacting with the bank; Pro-active education of internal stakeholders (RMs/AMs) to minimise any effort on their part; Communication of system outages to impacted customers and managing expectations;  Identify opportunities for process improvements to increase efficiency and reduce the chance of errors; Collaboration with multiple Institutional Operations Australia teams to achieve optimal customer outcomes; Support and promote automation and process improvement initiatives; and Role modelling service culture principles and behaviours.

About You
To grow and be successful in this role, you will ideally bring the following:

• Strong experience in Payments and Cash Management
• Experience with Stakeholder Management as well as client management
• Good knowledge of transaction banking and servicing of Institutional and FI customers
• Experience in managing customer service and operational needs.
• Good influencing, problem solving and negotiation skills
• Experience in delivering customer focused outcomes
• Demonstrated ability to deliver superior service and meet competing demands

About ANZ

ANZ is a great place to grow. We know our people look to their leaders to understand what is and isn’t valued. 

Developing a growth mindset is at the heart of our culture. It means we actively encourage people to try new things so we can improve. With effort, we can all learn and grow.

We ask our leaders to practice daily leadership behaviours – things like connecting with empathy, empowering people, growing people selflessly, being curious and creating shared clarity. These are the leadership behaviours we need to transform ANZ. We support our leaders with tools, tips and online coaching.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from an ANZ workplace – it’s all about what works for your team, and above all else, our customers!

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. If you are a candidate with a disability, let us know how we can provide you with additional support.

We know many of our roles can be done outside the ANZ workplace so people in these roles can choose to blend working from an ANZ location and working from home.

Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and searching for reference number AUS144775.