Field Services Team Leader

The Field Services Team Leader is responsible for applying developed technical knowledge and execution of the required job skills in supporting the Star Entertainment business and the Casino properties.  Additionally, the Team Leader will support in the guidance, management, mentoring and professional development of the other engineers within the Field Services team.

We are seeking an energetic and innovative Field Services Team Leader that can work within all areas of our business in supporting and enhancing business services whilst positively influencing all stakeholders on this journey of change.

High level responsibilities include:

• Provide timely and efficient service resolution for supported equipment and take ownership and responsibility of team tasks
• Ensure strict adherence to escalation procedures and strong engagement with other key stakeholders
• Deployment and configuration of new and replacement IT equipment; provision of 2nd Level support for IT Desktop operating systems; decommissioning in alignment with Asset Management processes
• Ability to assess need for system re-configurations (minor or significant)
• Ensure that desktop performance and reliability is maintained within agreed service levels

To be successful in this role you will have:

• Tertiary qualification in IT or similar discipline
• Proven experience in field services and IT operations
• Experience in a fast paced and customer centric corporate environment
• Strong technical knowledge of networks, PC’s, platform operating systems and hardware

About us

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation and entertainment options.

Our benefits

• Discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships and laundry services
• FREE buffet meal with a new menu everyday
• Discounted staff parking every day including weekends and late nights
• Career development, training and courses via The Star Academy

Our culture

At The Star we’re committed to creating a diverse, equitable and inclusive workplace which we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to the find balance between work and life that’s right for them and their unique wellbeing needs. 

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Silver Award 2021 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.  

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