Food & Beverage Supervisor - In Room Dining

The Star Entertainment Group’s (TSEG) vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, our properties across Sydney, Brisbane and the Gold Coast are first class entertainment destinations that offer visitors a diverse selection of award-winning restaurants, the coolest selection of bars, luxurious five-star accommodation and a truly world-class spa and casino.

Our Food & Beverage team is now recruiting for an In-Room Dining Supervisor!

This is a great work opportunity for someone with solid management experience of In-Room Dining (IRD) or catering operations within a five-star accommodation environment. You will lead a team of 40+ Food and Beverage Servers and oversee IRD operations for over 600 luxury hotel rooms and catering for small VIP events.

Reporting to the F&B Manager Premium Services, your responsibilities will include:

• Ensure all team members are meeting IRD SOP’s and Forbes Travel Guide standards of service
• Ensure the timeliness and accuracy of the amenity set-up and delivery
• Assist in the development of marketing initiatives and menu items to stimulate revenue
• Recruiting, training and developing the team (including performance reviews)
• Responding to guest feedback and implementing process to prevent reoccurrence
• Monitoring financial performance by managing the stock, controlling costs, profit and loss expenses and wages

Benefits

• Extensive training and career development
• Discounts across The Star hotels and restaurants
• Free meals on duty
• Laundered uniform
• Free light rail from Central to The Star
• Discounted parking and more!

At The Star, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from people of all cultures, ages, religions, genders, LGBTIQ+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities.

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.