Product Manager, Fulfillment


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Unfortunately this vacancy is no longer open. Please contact a member of staff if you require assistance.

Reference #
Closing Date
Vacancy Type

 Coles Online  Hawthorn East 

Requisition ID: 49733 

Employment Type: Full time 

Good things start here

This could be the very first step towards an exciting new career with us – a fresh beginning. At the Coles Group, these are moments we live for.

Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.


About the role

Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation – the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation – today and tomorrow.


Our eCommerce Operations function is currently working on delivering exciting projects and is now seeking Product Manager to join the Fulfillment Technology team.


What you'll be doing

Reporting to the Commercial Manager, Fulfillment Technology, you will be responsible for creating and delivering the roadmap for product that delivers high quality customer experiences and improves business metrics.


You'll also: 

  • Utilise OKRs to define objectives and key success measures
  • Define backlog, partner with the crew lead to ensure the backlog aligns with the business and product strategies
  • Frame product backlog in context of bigger picture and larger product roadmap and strategy
  • Manage and prioritise backlog to deliver on their quarterly objectives and key commercial outcomes
  • Be accountable for the results (customer/business outcome) of their squads
  • Be responsible for end-to-end execution of initiatives, from discovery to delivery
  • Be responsible for managing one or more squads


Good things you'll need: 

  • Familiarity with top level inputs & metrics in order to accurately identify problems
  • A consistent history of delivering measurable results for both users and the business
  • Experience developing & mentoring Product Managers and contributing to the Product Chapter
  • Experience supporting digital channels in large, complex organisations; experience working in a digital-first organisation with a strong customer-centric focus
  • Experience supporting operational process in large complex organisations; working with a view of the end users experience and how it impacts the customer
  • Experienced in communicating and rationalising product design decisions
  • Experience working in fast paced environments and comfortable with change
  • Skills in working collaboratively with engineering, design and marketing



Given the state/ territory of the position you are applying for, and to enable Coles to provide a safe environment for its team members, there may be a requirement for you to receive a COVID-19 vaccination before commencing work for Coles, unless you are medically exempt.

Given this, you will be required to disclose your COVID-19 vaccination status as part of your application for employment.


Why Coles?
You’re joining a culture that truly cares about your wellbeing, values what you do and celebrates your success. We’ll invest in you and your career with best practice training, development, and leadership programs. You’ll also receive fantastic team member discounts across our supermarkets and brands.

As part of our focus on achieving a gender balanced workforce, we belong to the WORK180 network as an endorsed employer for women. Our commitment to helping all women thrive in the workplace includes initiatives such as our recently updated parental leave policy, flexible working options and our Employee Assistance Program.

You can explore all this and more at our Coles Careers website. 

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at > Careers for everyone > Disability employment.

We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.

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