Field Services Engineer QLD

About your new role

We are looking for an experienced IT team member to join the team in Brisbane & Gold Coast as Field Services Engineer. In this role, you will be supporting the Star Entertainment business through the detailed execution of speciality IT Field Service Engineer tasks.

Key responsibilities in the role are but not limited to:

• Provide timely and efficient IT service resolution for supported equipment as required
• Ensure strict alignment to critical issue procedures and strong engagement with other key partners
• Deployment of New and Replacement IT Equipment
• Configuration and Re-imaging of I.T equipment when required
• Ensure that desktop performance and reliability is maintained within agreed service levels

Our benefits

• Discounts across award winning restaurants and accommodation.
• Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+.
• Both parental and secondary carers leave available to all employees.
• Lifestyle discounts including gym memberships and laundry services.
• FREE buffet meal with a new menu every day.
• Discounted Parking available in the city
• Career development, training, and courses via The Star Academy.

To be successful in this role you will have:

• Demonstrated experience in IT Service support – with a working technical knowledge of networks, PCs / peripherals and platform Operating Systems and associated hardware
• Bachelor’s degree in Information Technology / MCSE / MCSA or CCNA certification advantageous
• Experience within a customer service organisation
• Certifications / Methodology with ITIL Foundations is desirable

About us

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

Our culture

At The Star, we’re committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find the balance between work and life that’s right for them and their unique wellbeing needs. 

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Silver Award 2021 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace. 

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