Transformation Program Manager

 Coles Supermarkets  Hawthorn East 


Requisition ID: 56368 

Employment Type: Full time 


Good things start here

This could be the very first step towards an exciting new career with us – a fresh beginning. At the Coles Group, these are moments we live for.

Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.
 

About the role

The engine room of our business, our Central Operations team keeps us moving and delivering our services to all Australians. We empower and support our retail teams across the country, helping them deliver great experiences for our customers every single day.

As part of Coles Smarter Selling strategy we have multiple strategic projects which are utilising technology to deliver the best possible customer experience. As part of this areas growth we are currently seeking an experienced Transformation Program Manager to lead a team and drive the Smarter Selling Strategy.  

What you’ll be doing

Partnering with Head of Customer Service and external innovations partners, you will be part of the development and delivery of innovative and strategic projects. Giving and overall enhanced customer experience whilst simplifying operations for our team members

You'll also

• collaborate with multiple stakeholders across operations to develop and deliver the service transformation strategy
• ensure Smarter Selling initiatives are delivered within budget and in line with overall strategy
• identify risks, solutions and opportunities to the business and communicate effectively to the key stakeholders  
• ensure the appropriate level of governance and controls are in place with relation to contractor management, procurement and delivery
• work closely with store operations, effectively communicating the change agenda and providing subject matter expertise

Good things you’ll need

You will be a passionate leader with extensive experience at managing complex programs of transformation, ideally in a retail setting

you’ll also need

• extensive experience leading cross functional projects and managing multiple stakeholders
• proven track record of implementing innovative processes with impactful results
• experience managing dynamic teams in a diverse project environment with changing demands
• proven experience analysing and interpreting data and converting into a presentation for key stakeholders to influence their decision making
• have a clear vision of the change strategy that is delivered with a high degree of energy and passion
• Exceptional communication skills with the ability to communicate complex problems and solutions to a wide range of stakeholders in an engaging

#LI-OPS

Given the state/ territory in which this role is located, and to enable Coles to provide a safe environment for its team members, there may be a requirement for you to receive a COVID-19 vaccination before commencing work for Coles at a Coles site, unless you are medically exempt. Given this, you will be required to disclose your COVID-19 vaccination status as part of your application for employment with Coles. You may be required to provide further evidence of vaccination status as part of your application.

Why Coles?
You’re joining a culture that truly cares about your wellbeing, values what you do and celebrates your success. We’ll invest in you and your career with best practice training, development, and leadership programs. You’ll also receive fantastic team member discounts across our supermarkets and brands.

As part of our focus on achieving a gender balanced workforce, we belong to the WORK180 network as an endorsed employer for women. Our commitment to helping all women thrive in the workplace includes initiatives such as our recently updated parental leave policy, flexible working options and our Employee Assistance Program.

You can explore all this and more at our Coles Careers website. 

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.

We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.