Intake & Placement Coordinator – Permanent Full Time, NSW

About the Organisation

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Reporting to the State Lead Centralised Intake, Placement Coordination and Carer Processes you will manage a small team which are the first point of contact for all external placement referrals, they are also responsible for supporting the coordination of all internal placement movements and visibility of carers without current placements.

Your primary responsibility is for effective placement matching and carer availability. You will work in partnership with the Department of Communities and Justice (DCJ), all external service providers and LWB managers and staff including the Contract Management team, the Carer Assessment and Engagement team and other LWB teams.

This is a permanent full time role, location flexible within New South Wales.

Key Responsibilities

• Model and lead the required work environment, culture and systems and processes of the Intake and placement team to meet business outcomes whilst promoting the best interests of children and young people.
• Monitor, coach, support, motivate and develop team members to enable them to perform to the best of their ability.
• Work in partnership with operations teams to implement and promote best practice in service delivery within the parameters of LWB policies and procedures
• Provide advice and practical assistance to Managers and team members on application and implementation of intake placement matching policy and procedures.
• Liaise and build strong working relationships with relevant stakeholders, including Department of Communities and Justice (DCJ) regarding immediate response and planned services, during office hours, to assist in identifying a suitable placement

Skills & Experience

• Relevant tertiary Qualifications in Community Services and or related field.
• Demonstrated experience in understanding of the demands and challenges facing carers in providing care to children and young people, in Out of Home Care placements
• Knowledge and understanding of the Permanency Support Program and Department of Communities & Justice referral processes.
• An ability to work collaboratively and build strong, authentic and supportive working relationships with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies
• High level verbal communication, interpersonal, liaison, negotiation and customer service skills.
• Ability to manage sensitive information and maintain a high degree of confidentiality

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

 How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au

 Applications close at midnight on Sunday 25th July, 2021.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)