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Education & Training
Information & Communication Technology
Swinburne’s emphasis is on high quality, engaged teaching and research in science, technology, business, design and innovation – teaching and research that makes a difference in the lives of individuals and contributes to national economic and social objectives.
About the job
The Audio Visual Support Analyst role is a great opportunity for a highly motivated customer focused individual to join Swinburne’s Audio Visual team. This role would suit someone with experience and a passion for working with Audio Visual systems and providing a seamless customer experience.
The primary focus of this role it to provide technical support for all AV/IT technology in learning and meeting spaces across the University and TAFE divisions, in particular:
- Configuring, supporting and maintaining educational technology and control systems in accordance with Swinburne standards and procedures
- Recommending technology replacement for all campuses, including preparation of RFQ’s and specification of room refreshes
- Arranging consumable purchases, service calls and negotiation of vendor on-site support
- Contributing to specifications for required upgrades of learning spaces and/or new building projects
- Providing event management and support for both internal and external customers.
In return for your commitment to the role, you will be part of a growing and supportive team focused on your development and progression within AV and the wider Information Technology Services team.
Skills and experience
To be successful in this role you will need to demonstrate the following:
• A relevant technical degree with subsequent relevant experience; or experience in an AV technical field
• Commitment to industry Certification (e.g. InfoComm, AMX, Crestron, Extron, Cisco, Polycom, Biamp, ClearOne)
• Extensive knowledge of, and experience in fault-finding and maintenance of a broad range of audio visual systems
A full list of the selection criteria is available within the position description
The diverse culture within Swinburne is a source of strength. We have an inclusive working environment with employees from a variety of backgrounds. We acknowledge that diversity in the university workforce increases the effectiveness of teams and our capacity for innovation. We welcome applications from Indigenous people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds.
We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2016 and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan which are integral components of our 2025 vision to be world class university creating social and economic impact through science, technology and innovation. Swinburne has also received the Victorian “High Commendation” Multicultural Excellence Award (Business Category).
As a Swinburne staff member you will have access to many benefits such as career development opportunities including 50% study reduction and staff and management development programs. You will receive up to 17% employer contributions (pension) and various discounts on annual Myki cards, private health insurance and movie tickets. We also recognise the need to support the work/life balance and flexible needs of our staff. As such a range of flexible working arrangements including paid maternity/partner leave, onsite childcare, working from home and part time options are available.
To find out more about the extensive benefits offered to Swinburne employees please visit:
Further information, contacts and support
To start an application click on 'apply' at the bottom of this page and submit a resume, cover letter and response to the Key Selection Criteria, as listed in the Position Description.
Please do not email or send paper applications, all applications must be submitted online.
For further information about the position, please contact Scott Doyle via email at firstname.lastname@example.org.
If you are experiencing technical difficulties with your application, please contact the Recruitment team on +61 3 9214 8600 (option 2).
Should you require further support for an interview due to special needs or consideration, please contact our Diversity Consultant, Dr. Walter Robles, on email@example.com, or our Aboriginal and Torres Strait Islander Employment Officer, Sherrin Trautmann on firstname.lastname@example.org.
Applications close at: 5pm, Thursday 14th June 2018
Ensure that your online CV is up to date as employers are always searching our online CV database of candidates.
A member of our staff is ready to help you with any questions you may have.