Gaming Services Supervisor | Secondment

Internal Opportunity!!

We encourage our team members to harness their natural strengths and interests and explore diverse roles via a multitude of career paths. We are hoping to fill this role internally and welcome applications from current team members.

About the role

In this secondment opportunity, you will oversee the daily running of the Host operations on the Main Gaming Floor. Reporting to the Gaming Machines Gaming Manager, you will supervise a shift of Gaming Services Hosts, ensuring service standards are maintained at all times.

As a leader, you are responsible for positively influencing the performance of your team, ensuring each of your team members deliver thrilling and memorable experiences for our guests.

You will lead by example by ensuring familiarity with the property, current promotions and tournaments, maintaining high-floor visibility and actively participating in pre-shift briefings.

About you

• Performing supervisory role in a hosting environment in higher duties or full time capacity (preferred but not essential)
• Demonstrated application of Star Quality in all aspects of your role as a leader
• Polished five-star grooming and personal presentation
• High level expertise in relation to the Host operations
• Strong decision-making skills and ability to work under pressure
• Exceptional interpersonal and communication skills as you work with a diverse guest and team member base
• Ability to work a 24/7 rotating roster

About our culture

At The Star we’re committed to creating a diverse, equitable and inclusive workplace which we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to the find balance between work and life that’s right for them and their unique wellbeing needs. 

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a Silver Award 2021 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.  

If you are passionate about delivering world class guest service and are ready to embrace the challenges of leading a team, click on the link below and apply today!