About the Role
As the Enrolment Specialist, you will be accountable for providing specialist course advice to students in all facets of the areas of enrolment and study plan management. This position is physically located within a teaching area and is the key interface with academics, teaching staff and students for the provision of specialist student course information and study plan advice. The role is critical to the student experience has while studying with Swinburne and is required to support students through their studies in a friendly and approachable way.
Reporting to the Enrolment Specialist, Coordinator, you will provide detailed and specialist course and study planning advice to students. Whilst a large proportion of student course enquiries are responded to by staff at studentHQ or the Current Student Enquiries teams, queries requiring more detailed knowledge of course structures or those that are more complex in nature, will be ‘warm transferred’ to the Enrolment Specialist.
In this key customer service role, you will be required to build strong working relationships with academics and teaching staff, be embedded in the business units and develop deep knowledge of course structures, study plans and award requirements to ensure student course enquiries are handled in a professional and timely manner. Ability to work flexibly across Student Administration and Library Services to support operational needs and facilitate staff development opportunities will also be required.
This role will be required to work across both the higher education and vocational education spaces.
To be suitable for this role you will need to have experience in the below key accountabilities:
- Significant experience in the coordination of student client services functions and demonstrated ability to deliver high quality services to a range of stakeholders
- Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands
- Demonstrated knowledge and understanding of Vocational Education, Higher Education and foundation administrative process and legislative requirements
- Excellent attention to detail ensuring a high level of accuracy in organisational matters and written materials
- Degree with subsequent relevant experience; or extensive experience and specialist expertise or broad knowledge in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training
About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:
• Every Swinburne learner gets a work experience
• Every Swinburne graduate gets a job
• Every Swinburne partner gets a tech solution
• Swinburne is the prototype of global best practice
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.
Please submit your CV and cover letter addressing your suitability for this position.
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Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on firstname.lastname@example.org.
Applications Close: Friday 8th December 2023, 5pm
Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.
Equity and Diversity
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.
We welcome and encourage applicants from diverse backgrounds to apply.
We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact email@example.com
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
For any support please contact DeadlyCareers@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan
Victoria’s Commitment to Action: Improving international student employment outcomes
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant