Gaming Host

The Star Entertainment Group

Location
QLD|Brisbane
Reference #
527734
Closing Date
26-02-2024
Vacancy Type

Are you ready to shuffle the deck of your career? Treasury Brisbane is currently embarking on an exciting period of growth and as such, we are now seeking Guest Service Agents to join our team!


Our Gaming Services Hosts are the first point of contact for our guests. Providing memorable guests experiences, your commitment to guest satisfaction will shine through every interaction as you deliver above and beyond guest expectations. 

In this role you will be responsible for new member acquisition to the Star Club loyalty program and respond to guest enquiries – face to face and over the phone. You will excel in guest excellence, using your in-depth knowledge of the property and loyalty program to create memorable experiences for our guests.

What are we looking for?
• Experience and ability to provide appropriate solutions for guests to resolve any customer service issues
• A high attention to detail and the ability to multi-task and manage competing priorities
• Flexibility to work across a 24/7 roster
• A commitment to contributing to a positive and inclusive team environment
• Computer literacy in Microsoft Office suite with the ability to learn other the other required systems
• The ability to work within a strong framework of policies and procedures
• Exceptional, world-class standards in guest service excellence
• Polished five-star grooming and personal presentation
• A warm, naturally engaging personality that takes pride in delivering legendary service

What can we offer you?
• An opportunity to play a significant role in this exciting new opening, set to transform Brisbane’s hospitality offering
• Complimentary buffet meal on every shift
• Uniform laundered and ready for you daily on property
• Competitive Hourly rate, plus penalty rates for weekends and public holidays
• Discounted parking available in the city
• Discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• An organisation that values diversity, teamwork and bringing your best self

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

About us
The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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