Assistant Front Office Manager - The Darling Hotel

There has never been a better time to join The Star Sydney team within our Hotel Department!

The Star Sydney have an amazing opportunity for an experienced leader to join our team as an Assistant Front Office Manager at The Darling Hotel. In this role, you will manage and support our Front Office team while overseeing the daily operations to ensure a worldclass experience for our guests.

A few of your responsibilities

• Leading, motivating and engaging our Front Office Agents to continuously deliver five-star service in line with The Star's Service Culture
• Ensuring the professional and efficient operations of the Front Office team
• Ability to work independently and respond quickly to guest requests 
• Responding to guest feedback and implementing changes to prevent reoccurrence

What are we looking for?

• Previous Front Office Manager/Supervisory experience in hotel/hospitality environment is advantageous but not essential
• Knowledge in Opera System
• Ability to work independently and take actions on guest requests appropriately
• Second language (e.g. Mandarin or Cantonese) is advantageous
• Encourage a positive working relationship between departments & team

What can we offer you?

• FREE buffet meal with a new menu every day at our Employee Dining Room
• Uniform laundered and ready for you daily on property
• Rosters confirmed in advance and available direct to your mobile
• Free transport on Light Rail from Central to The Star
• $10/day parking available on property
• 30% staff discounts across our award-winning venues on all 3 of our properties
• Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
• Generous Paid Leave for primary and secondary carers
• The Star is an Employer of Choice for Gender Diversity awarded by WGEA
• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
• Career development, training, and courses via The Star Academy – limitless career opportunities? 
• An organisation that values diversity, teamwork and being your best self? 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

About us 

The Star Sydney is a well-known and established entertainment and resort destination! With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud! With a wide range of entertainment and service offerings, our guests are always coming back for more.  

Our culture 

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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