Application Performance Manager

At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.

Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.

As our Application Performance Manager, you will help to support The Star Entertainment Group’s business application portfolio and the resolution of application and system issues that arise across the greater supported business.

This is a fantastic opportunity where you will be collaborating with the platform delivery managers and leading the applications performance team.

A few of your responsibilities

• Conduct root cause analysis and problem rectification, including system changes required to prevent a recurrence of the incident
• Assist platform delivery managers in reviewing support initiatives, contracts and vendor agreements.
• Provide guidance to operations staff within the broader IT Operations team
• Performing analytical assignments and application performance improvements as required by IT management, particularly in areas of difficulty, critical need.
• Ensuring cyber and resiliency standards are uplifted and met as per TSEG security policies.

What we are looking for

• Ability to manage key stakeholder reactions and assess the views and positions of stakeholders on key issues
• Ability to perform analytical assignments and application performance improvements as required by IT management, particularly in areas of difficulty, critical need.
• Ability to lead the application performance team, in support of the IT leadership team.
• Ability to provide input into the requirements for appropriate backup and disaster recovery processes to ensure ongoing business continuity
• Strong Problem-solving skills and ability to "think on one's feet"

Your role will be pivotal in shaping the success of our IT operations team while achieving customer satisfaction and quality of reporting.

What can we offer you?

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Flexible working arrangements
• 30% Discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Paid training, ongoing career development opportunities
• Endless career growth and opportunities to learn and develop your career
• Opportunity to work with elite professionals and assets

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

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