Event Services Captain

The Star Entertainment Group

Reference #
Closing Date
L 4
Vacancy Type

There has never been a better time to join The Star Gold Coast team within our Event Services Department.

When it comes to putting on a show for our customers, you don't get much better than the team at The Star Gold Coast! Our busy Events Department accommodates a range of conventions, exhibitions, functions, Galas, weddings, and special events.

We are actively searching for an energetic and dynamic Event Floor Supervisor. This exciting opportunity allows you to join our growing team. The ideal candidate will have a solid background in the hospitality industry with a keen focus on delivering exceptional customer service.

Primary Responsibilities:

  • Supervise, guide and assist team members with on-the-job training and development
  • Proactively oversee and manage the Event Floor service flow and maintain performance standards
  • Provide viable suggestions to the Manager to help boost the outlet's productivity
  • Follow instructions given by the Assistant Floor Manager daily for smooth business operations
  • Continuously monitor the work of team members during shifts

Required Skills and Experience:

  • Proven time-management skills, with the ability to thrive in a high-pressure working environment
  • Proven ability to build productive relationships and to manage and instigate change
  • Exceptional verbal and written communication skills
  • Valid Responsible Service of Alcohol accreditation

Additional Requirements:

  • Flexible availability, including weekends and public holidays, to suit business needs
  • A strong hospitality career focus and the desire to be part of our dynamic and expanding department
  • Don't miss this opportunity to join our team. We look forward to your applications. The successful candidate will be instrumental in our continued growth and success. Apply today!

What can we offer you?

  • Discounts across award winning restaurants and accommodation
  • Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
  • Both parental and secondary carers leave available to all employees
  • Lifestyle discounts including gym memberships and laundry services
  • FREE buffet meal with a new menu every day
  • Career development, training, and courses via The Star Academy
  • The Star is an Employer of Choice for Gender Diversity awarded by WGEA

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

About us

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more! It is a destination that offers relaxation and fun at the same time!

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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