Assistant Housekeeping Manager | The Star Brisbane

Are you our next rising star? 

Join our team as the Assistant Housekeeping Manager at The Star Brisbane. 

The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming, and a state-of-the-art Event Centre, transforming how people will play, shop, and socialise in the river city. 

The role of Assistant Housekeeping Manager, reporting directly to the Executive Housekeeper, offers a unique opportunity to collaborate with the Executive Housekeeper in establishing, executing, and assessing service standards. In this role, you will also assist with operational requirements ensuring a professional, efficient, and effective process. 

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for housekeeping. 

A few of your responsibilities 

• Promote meticulous attention to detail, share methods and ideas to support team goals, and inspire exceptional guest experiences 

• Establish clear daily performance targets for Housekeeping Supervisors and oversee the service workflow and performance of all team members 

• Effectively handle the scheduling and rostering of the housekeeping department while adhering to operating budgets 

• Conduct pre-arrival inspections of VIP guests' rooms to ensure that room presentation aligns with the required standards 

• Continuously monitor guest service within the department, ensuring that it is effective and efficient, meeting both guest requirements and The Star Brisbane’s standards 

What we will be looking for 

• Tertiary Qualifications in a hospitality or business field 

• Extensive hotel experience in a high-volume environment 

• Demonstrated experience leading professional hospitality teams 

• Strong communication skills with competent computer literacy 

About you 

You will be an experienced Housekeeping professional with a background in five-star property or integrated resort. You will have experience ensuring operational efficiencies whilst always enhancing the guest experience and maintaining the highest level of room presentation. You will bring a collaborative and welcoming mindset and understand the importance of embedding this culture within a team-oriented environment.  As we move to The Star Brisbane, you will be critical in leading the team through change. You will have a demonstrated understanding of relevant industry regulatory requirements with experience ensuring these requirements are met as part of your ways of working. 

Your role will be pivotal in shaping the success of our hotel operations at the Star Brisbane. Join us in making a difference. 

What can we offer you?? 

• Complimentary buffet meal on every shift? 

• Uniform laundered and ready for you daily on property 

• Discounted parking available in the city? 

• Up to 30% Discounts across award winning restaurants and accommodation? 

• Supportive leadership team 

• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer?? 

• Endless career growth and opportunities to learn and develop your career? 

Please be aware that eligibility checks may be required as part of the recruitment process and ongoing employment for this position. 

About us? 

The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.??? 

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.??? 

?Our culture? 

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.? 

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.? 

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.? 

It's your move?