Night Manager | The Star Brisbane

Are you our next rising star?

Join our team as the Night Manager at The Star Brisbane.

Our breathtaking resort, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will commence a staged opening in 2024, bringing a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming and a state-of-the-art Event Centre to the river city.

The Night Manager, reporting to the Front Office Manager, provides the opportunity to lead the Hotel night shift team. This role involves inspiring the team to deliver first-class service and create memorable guest moments. You will assist the Assistant Front Office Manager in accomplishing the department's goals while nurturing and fostering the team's growth.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for hotels.

A few of your responsibilities

• Lead the night shift operations, including team training, development and performance management
• Investigate guest queries and concerns with a diplomatic and empathetic approach
• Clearly demonstrate our commitment to service excellence, ensuring flawless delivery and execution of product excellence and service are paramount
• Encourage and demonstrate a positive working relationship across all departments
• Ensure records across guest and financial details are accurately maintained

What we will be looking for

• Previous leadership experience in hotel management
• Experience in Opera PMS will be advantageous
• Diploma or degree in hospitality management is advantageous
• Strong organisation and time management skills

About you

You will be an experienced hotel professional with leadership experience and familiarity utilising Opera PMS. You will be highly passionate about delivering guest excellence and have demonstrated experience in developing teams to success. You will bring a collaborative and welcoming mindset and understand the importance of embedding this culture within your team.

As we move to The Star Brisbane, you will be critical in leading the team through change. You will have a demonstrated understanding of relevant industry regulatory requirements with experience embedding these requirements as part of your ways of working.

Your role will be pivotal in shaping the success of our hotel operations at the Star Brisbane. Join us in making a difference.

What can we offer you

• Complimentary buffet meal on every shift
• Discounted parking available in the city
• 30% Discounts across award winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Supportive leadership team
• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
• Mental Health and Wellbeing services
• Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks may be required as part of the recruitment process and ongoing employment for this position.

About us

The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners. 

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.

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