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At The Star Entertainment Group, we aim to be Australias leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.
Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.
The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.
As our Guest Support Manager reporting to the Patron Liaison Manager, you will support the business in the delivery of our Safer Gambling Strategy specifically relating to the identification and response to gambling related harm, guest interactions, exclusion, and revocation processes.
This will be achieved by providing subject matter expertise and assistance to our operational and senior management team, to ensure the alignment and maintenance of Safer Gambling Standards.
A few of your responsibilities
What we are looking for
You are a gaming operations professional with strong communication skills, problem solving abilities and a customer-centric approach to maintain guest satisfaction through the support provided. Effective communication, empathy and a commitment to maintaining the highest standard of player well-being are key expectations for this role.
This role is essential in supporting the well-being of our guests, providing a safety net and offering assistance and resources to those who may be in distress or need guidance to gamble safely. It is part of our commitment to the welfare of our guests and a dedication to upholding ethical standards.
What can we offer you?
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australias First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life thats right for them and their unique well-being needs.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
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