Night Manager | Treasury

The Star Entertainment Group

Location
QLD|Brisbane
Reference #
529104
Closing Date
24-04-2024
Vacancy Type

Are you our next rising star? 

Join our team as the Night Manager at Treasury Brisbane. 

In your role you will initially have the opportunity to work across Treasury Brisbane whilst being involved in the opening of The Star Brisbane.? 

The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming, and a state-of-the-art Event Centre, transforming how people will play, shop, and socialise in the river city. 

The Night Manager, reporting to the Assistant Front Office Manager, provides the opportunity to lead the Hotel night shift team. This role inspires team members to deliver first-class service and create memorable guest moments. You will assist the Assistant Front Office Manager in accomplishing the department's goals while nurturing and fostering the team's growth. 

A few of your responsibilities 

  • Lead the night shift operations, including team training, development, and performance management 

  • Investigate guest queries and concerns with a diplomatic and empathetic approach 

  • Clearly demonstrate our commitment to service excellence, ensuring flawless delivery and execution of product excellence and service are paramount 

  • Encourage and demonstrate a positive working relationship across all departments 

  • Ensure records across guest and financial details are accurately maintained 

What we will be looking for 

  • Previous leadership experience in hotel management 

  • Experience in Opera PMS will be advantageous 

  • Diploma or degree in hospitality management is advantageous 

  • Strong organisation and time management skills 

About you 

You will be an experienced hotel professional with leadership experience and familiarity utilising Opera PMS. You will be highly enthusiastic about delivering guest excellence and have demonstrated experience in developing teams to success. You will bring a collaborative and welcoming mindset and understand the importance of embedding this culture within your team. 

As we move to The Star Brisbane, you will be critical in leading the team through change. You will have a demonstrated understanding of relevant industry regulatory requirements with experience embedding these requirements as part of your ways of working. 

Please be aware that eligibility checks may be required as part of the recruitment process and ongoing employment for this position. 

What can we offer you 

  • Complimentary buffet meal on every shift? 

  • Discounted parking available in the city? 

  • Up to 30% discounts across award winning restaurants and accommodation? 

  • Career development, training, and courses via The Star Academy – limitless career opportunities? 

  • An organisation that values diversity, teamwork and being your best self? 

  • Supportive leadership team?? 

  • Mental Health and Wellbeing services? 

  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+? 

Our culture?? 

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that is right for them and their unique well-being needs.?? 

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.?? 

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.?? 

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