Case Manager (NSP) Aboriginal and/or Torres Strait Islander - Ipswich

Life Without Barriers

QLD: Ipswich
Reference #
Closing Date
Vacancy Type
  • Opportunity for flexible work arrangements & work from home
  • KM reimbursement for work related travel
  • Training and development opportunities available to encourage career progression

About the Organisation

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

The Case Manager for Next Step Plus (NSP) plays a crucial role in supporting and advocating for both Indigenous and non-Indigenous young people aged 15 and over. This position is dedicated to facilitating a successful transition from care by providing a comprehensive, culturally-sensitive approach. The role involves empowering young people to develop the necessary skills and knowledge to live interdependently as adults. It also ensures that young people who have left care receive continuous support and services up to the age of 25.

This role demands a compassionate, dedicated, and culturally aware individual who is eager to make a significant impact in the lives of young people transitioning from care. By providing support, advocacy, and education, the Case Manager for NSP helps facilitate a smoother transition to adulthood, fostering resilience and independence in the young people they serve.

This position is being offered as permanent full-time located in Ipswich.

Key Responsibilities

  • Work as part of Care Team to address the impacts of abuse, neglect, separation from families and complex trauma on young people in out of home care and adults who have exited the care system.
  • Utilise Therapeutic Crisis Intervention techniques to assist in the recognition and de-escalation of behaviour people and help young people develop ways to cope with stress.
  • Develop comprehensive plans for each young person to support their transition to independent living and ensure young people are engaged with community supports.
  • Work with Child Safety staff to support young people in care aged 15+ in the development of a transition plan and gaining the skills, knowledge, and networks they need including identifying a natural mentor.
  • Facilitate opportunities for the young person to participate in peer groups and networking enabling the young person to develop relationships with peers, learn from others, and build a social support network.
  • Develop and maintain relationships with significant family members, friends, community organisations and government agencies to promote lasting connections and positive outcomes for clients.
  • Incorporate/ implement strategies within assessments and goal plans to support Aboriginal and Torres Strait Islander Children and Young people to maintain their culture and identity.
  • Develop and implement Cultural Support Plans to support Young people to maintain their culture and identity after they have departed the Care system.
  • Support and promote engagement with local Aboriginal and Torres Strait Islander Communities and Community Groups

Qualifications, Skills & Experience

  • Must be of Aboriginal and/or Torres Strait Islander decent.
  • Relevant Tertiary qualifications (3-year bachelor’s degree) within the community service sector; Social Science, Social Work, Psychology, Human Services and/or relevant experience.  
  • A current QLD Driver’s Licence.
  • Demonstrated experience in working with young people, “walking with them” and supporting them to articulate their goals, strengths and aspirations and assisting in achieving these goals and transitioning to independent adult life.
  • Demonstrated experience in engaging mainstream services (Housing, education, health, mental health and social support) and in re-connecting with Aboriginal and Torres Strait Islander clients and their families.
  • Demonstrated experience in person centred case management and/or coaching/mentoring service delivery and support for young people with complex needs.
  • Demonstrated experience and understanding of the factors impacting on young people in the transition from out of home care to independent adult life.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Life Without Barriers considers that being of Aboriginal or Torres Strait Islander descent is a genuine occupational requirement as outlined in section 25 of the Anti-Discrimination Act (1991) and permitted as a 'special measure' under section 8 of the Racial Discrimination Act 1975 (Cth) and by articles 1(4) and 2(2) of the International Convention on the Elimination of All Forms of Racial Discrimination. 

Please note: To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process. 


  • Opportunity to work for one of Australia's largest social purpose organisations
  • Competitive salary and access to salary packaging
  • Monthly RDO

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For confidential enquiries including persons with disability that require application adjustments, contact Joelene at with the subject heading ‘NSP CM’.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice. Current application closing date is Wednesday midnight 7th August 2024

Life Without Barriers supports the Royal Commission into violence, abuse, neglect, and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (

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