House Manager. Permanent Full Time - Mackay

About the Organisation

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

The House Manager will oversee the day-to-day operations of our residential services in Mackay. You will mentor a team of youth workers in providing purposeful support to young people in residential care, with high and complex needs. You will strive to enhance the lives of young people in the residential setting, incorporating a therapeutic, trauma informed approach within the daily structure and purposeful programming.

There is a strong emphasis on leading your team to provide a secure base for our young people within the home, liaising with culturally appropriate services, and providing opportunities for the young people to connect with the culture in which they identify within. There will be a requirement to cover shifts due to annual or personal leave.

This position is being offered as a permanent, full-time position.   

Key Responsibilities

• Build professional, trusting relationships with children and young people through visible interest and active engagement.
• Ensure the home is a place that is emotionally and physically safe, nurturing, and appropriately engaging and stimulating, to foster growth and resilience.
• Assist with the development and implementation of the Departmental Case Plan (where applicable) and develop and implement the LWB Case/Care plan that drives day to day service delivery.
• Manage, support, and provide reflective supervision and team meetings to a team of residential workers, and lead staff to work as a team in the best interests of children and young people.
• Support staff to apply the Therapeutic Crisis Intervention system (TCI) to prevent, de-escalate and respond to crisis incidents involving children and young people.
• Undertake rostering of residential workers ensuring that risks are managed, and staffing levels reflect the needs of children and young people living in the home.
• Coordinate the intake and transition of new children and young people into the home and the exit of children and young people to permanent homes or step-down services.
• Ensure the CIRTS database is up to date with all client information.

Skills & Experience

• Minimum Certificate IV in Child, Youth and Family Intervention or similar (essential).
• Bachelor’s degree in Human Services, Social Work, Psychology or similar (desirable).
• Experience working with children and young people who have experienced trauma and disadvantage.
• Experience in the co-ordination and management of 24-hour residential services for vulnerable people.
• Demonstrated experience in managing and leading a team
• Demonstrated capacity to manage crises and critical issues and deal with complex and challenging situations.
• Current Unrestricted Australian Drivers Licence.
• First Aid and CPR Certificates (or willingness to obtain if successful)
• Complete Hope and Healing Framework Foundations prior to starting (we will enrol in this if successful).
• Excellent written and oral communication skills including strong interpersonal skills, use of Microsoft Office packages. 

All positions within Life Without Barriers will be required to undergo probity checks including criminal record checks and working with children check (where relevant to the position).

Please note: To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 or hold a valid medical exemption certificate. You will be required to provide evidence of your vaccination status during the recruitment process.

Benefits

• An attractive remuneration package will be offered to the successful applicant, including non-for-profit tax reduction options.
• Opportunity to work for one of Australia's largest social purpose organisations
• Monthly RDO
• Permanent Full Time Position with ongoing support and training

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Joelene at recruitment@lwb.org.au with the subject heading ‘HM Mackay'. 

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice. Current application closing date is midnight Monday 19th of August 2024.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. If you are successful, we will discuss with you an alternative to a face-to-face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)