Case Coordinator. NISS - Permanent Full Time - Milton or Springwood

Life Without Barriers

QLD: Brisbane
Reference #
Closing Date
Vacancy Type
  • Work for one of Australia's largest social purpose organisations
  • Hybrid role - work from home and the office
  • $15,900 Salary sacrifice & $2,600 entertainments card 
  • Full time, permanent

About the Organisation

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Service

Our National Immigration Support Service (NISS) provides a broad range of support to people seeking asylum and Refugees who are living in the Australian community.

As an asylum seeker or refugee in Australia, the path to stability can be rocky and we acknowledge the relentless fight for freedoms that some of us take for granted. Life Without Barriers supports people to reach their goals, one step at a time to navigate what can be a complex and challenging system.

Within this stable and agile team, you can play a vital part in enhancing the lives of refugees and asylum seekers in Australia. If you, like us, value inclusivity and respect, this could be the best career move you ever make to truly make a difference. Life Without Barriers is the largest national provider of the Status Resolution Support Service (SRSS), contracted by the Department of Home Affairs.

About the Role

The purpose of the Case Coordinator- NISS is to provide responsive and tailored case coordination services to clients to support them to meet identified goals and address their barriers and vulnerabilities to achieve independence.

This position is being offered as full-time, permanent position based at our Milton or Springwood (QLD) office with flexibility to work from home and office.


  • Proactively work with clients towards supporting meaningful engagement.
  • Assist clients to progress towards their own personal development goals.
  • Develop and implement high quality Case Plans which respond to the individual or families changing needs and identified goals.
  • Assist clients through referrals to identified support services. Ensure that we meet all expectations of our funding body including meeting all key performance indicators and adhere to all policies and procedures.
  • Provide high quality service delivery which will enable clients to connect meaningfully to the community and achieve their goals.
  • Plan with the individual to create program and personal goals.

 Skills & Experience

  • Tertiary qualification in Human Services or related discipline (Diploma level and above).
  • Strong case coordination experience in the Human Services sector including conducting needs assessments, developing, and implementing care plans to assist clients with their independent living capacity and to support clients to remain eligible for a program of support when required.
  • Demonstrated ability to support individuals, families and/or groups from a strengths-based and culturally appropriate perspective.
  • Well-developed written and verbal communication skills.
  • Demonstrated skills to undertake comprehensive, high-quality assessments (assessment of financial, health, housing, social, vocational, and educational status).
  • Ability to manage clients with complex physical and mental health concerns.
  • Maintain a clear understanding of client’s required supports and the treatment plans.
  • Ability to build a strong rapport with a diverse range of clients from CALD backgrounds.
  • Demonstrated understanding of current casework practice for refugee, asylum seeker and CALD clients.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).


  • An attractive remuneration package will be offered to the successful applicant, including a mobile phone and laptop.
  • Salary packaging tax benefits, meal entertainment benefit, novated leasing and more.
  • Growing organisation with great career opportunities.

How to Express your Interest

Please note: To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 or hold a valid medical exemption certificate.  You will be required to provide evidence of your vaccination status during the recruitment process.

Send us your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice. Applications will close at midnight 25th July 2024.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (


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