Career Support Intake Officer

About the Job
The Swinburne Skills and Jobs Centre is seeking a Career Support Intake Officer to join its team of Career Practitioners. This entry-level role will primarily undertake the client intake process that supports individuals entering the service. 

While the main purpose of this role will be to help clients smoothly engage with our service, there will also be a range of tasks that will support the overall team and projects you can make your own. The role will focus on:

• creating a positive customer experience, clarifying SJC services, and answering questions
• helping clients prepare for their career session
• assisting reception with customer service and administrative tasks
• contributing to workshop content development
• supporting career practitioners with career development and job readiness workshops
• following up with clients to provide a high-quality end-to-end service.

We are looking for a candidate with high-level administrative and customer service skills who can create positive customer experiences and who has a passion for helping our clients succeed in their careers.

About you 
To be suitable for this role you will need to have experience in the below key accountabilities: 

• Demonstrated ability to foster and promote an inclusive, safe environment and provide support to a diverse range of clients.
• Ability to manage customer enquiries and a demonstrated commitment to customer service including follow-up and closure activities.
• Demonstrated ability in maintaining detailed client enquiries/interactions in Customer 1 (or similar CRM).
• Excellent telephone manner and positive attitude to providing high-level customer service to all enquiries.
• Have high-level interpersonal and communication skills, both written and verbal and proven ability to build and maintain effective working relationships with a range of internal and external stakeholders. 
• Be a collaborator and team player, with the ability to work independently and proactively to support the team to deliver the best service to its clients.

Qualifications

• Relevant post-graduate or vocational qualification in Career Development and/or relevant experience in higher education, TAFE or apprenticeships. 

About Swinburne University of Technology 
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

• Every Swinburne learner gets a work experience
• Every Swinburne graduate gets a job
• Every Swinburne partner gets a tech solution
• Swinburne is the prototype of global best practice
  
  

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply 
Please submit your CV and cover letter addressing your suitability for this position.  

To review the Position Description and to apply, please scroll down to the bottom of the page. 

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on staffrecruitment@swin.edu.au. 

Applications Close: Wednesday, 14 August 2024 at 5pm. 

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity 
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.  For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact inclusion@swin.edu.au

Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.  

For any support please contact DeadlyCareers@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

Victoria’s Commitment to Action: Improving international student employment outcomes 
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.  

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant
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