About the Role
Were seeking a passionate and approachable Course Enrolment Specialist to provide expert advice to students on course enrolment and study planning. This key role involves working closely with students, academic staff, and various departments to ensure timely and accurate guidance on course structures, study plans, and award requirements.
You will assist in complex student queries, collaborate with studentHQ to enhance their course knowledge, and build strong relationships with academics to address student concerns. This role also offers opportunities for staff development and adapting to operational needs.
If youre ready to make a meaningful impact on student success in a collaborative and supportive environment, apply today to become an integral part of our team at Swinburne.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
- Significant experience in the coordination of student client services functions and demonstrated ability to deliver high quality services to a range of stakeholders.
- Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands.
- Demonstrated knowledge and understanding of VE, Higher Education and foundation administrative process and legislative requirements.
- Demonstrated, relevant experience in the provision of high quality administrative and support services within a demanding, customer focused environment.
Please see the Position Description for the full list.
Qualifications
Degree with subsequent relevant experience; or extensive experience and specialist expertise or broad knowledge in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training
**This position is open only to applicants who have work rights in Australia
About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:
- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.
To Apply
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click apply and you will be redirected to Swinburnes Jobs website to access the Position Description at the bottom of the page.
For more information about the role, please email
talentacquisition@swin.edu.au Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on
talentacquisition@swin.edu.au Applications Close: Monday 2 December 2024, at 11.00pm
Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Diversity, Equity and Inclusion
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification. We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status. For further details on our efforts, please explore our
Equity & Diversity website.
Disability and Reasonable Adjustments
Swinburne University of Technology actively supports and encourages individuals with disability to apply. We provide reasonable adjustments throughout the recruitment and selection process by ensuring that we cater to the access and participation needs of all candidates.
For a confidential conversation about your accessibility needs or to offer feedback on how we can enhance our recruitment processes to accommodate any adjustments you may require, please contact Swinburnes Disability Confident Recruitment at
DCR@swin.edu.au or call +61 3 9214 3550.
Science in Australia Gender Equity (SAGE) at Swinburne
Swinburne is enhancing gender equity and diversity, with a focus on science, technology, engineering, maths and medicine (STEMM), by participating in the
Science in Australia Gender Equity (SAGE) program.
Swinburne University is actively engaged in improving representation and participation of women in STEMM fields, aiming to address ongoing gender inequity. As an inaugural recipient of the Athena SWAN Institutional Bronze Award, we have implemented our original SAGE Action Plan (2019-2021) and continue our commitment through the current SAGE Action Plan (2022-2025), focusing on meaningful actions to foster long-lasting change and advance gender equity and diversity in STEMM.
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
For any support please contact
talentacquisition@swin.edu.au or for more information on our Indigenous strategies please follow the link to our
RAP Reconciliation Action PlanVictorias Commitment to Action: Improving international student employment outcomes
As a signatory to
Victorias Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
We are a 2023 Circle Back Initiative Employer we commit to respond to every applicant
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