Care Manager. 12 Month Maximum Term Contract Full Time - Mackay

About the Organisation

Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

This is a new leadership role for the region, reporting to the Regional Operations Manager, you will lead and manage Aged Care client services across Mackay and will have a focus on growing our client base.  You will oversee day-to-day operations, maintain compliance and ensure a high quality of care for our clients. 

Your senior aged care experience, and drive to lead, grow and develop a team that delivers person centred and goal driven services to support our clients to live independently is a priority. This is a 12 month, full time maximum term contract, offering a hybrid work arrangement. You will be based at our Mackay office with the flexibility to work remotely from home. There is a possibility of becoming permanent. The role will require local travel across Mackay region to meet the business needs. We are looking for someone that showcases the LWB values and is motivated to provide exceptional leadership to ensure the success and high quality of our services.

Key Responsibilities

• Comprehensive knowledge across Aged Care programs and home care packages
• Build high performing, collaborative teams to ensure the delivery of quality services, maintain staff morale and achieve positive client outcomes
• Manage aged care programs, compliant with legislation, standards, contractual requirements and internal policies
• Ensure the delivery of program services in accordance with program budget, local business plans and in line with client needs and plans
• Develop and maintain local operational/administrative systems and procedures to support the effective management of the program
• Ensure a consistent standard of quality service delivery is maintained
• Manage risks and issues arising in the course of service management
• Advise and consult with internal and external stakeholders regarding complex and sensitive matters
• Develop relationships with community services and external stakeholders that will enable growth

Successful candidates will be required to clear probity checks including a National Criminal History Record Check.

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.

Skills & Experience

• Demonstrated leadership and staff management experience
• Experience working with and knowledge of aged care funding streams
• Qualification in Human Services or related discipline
• A demonstrated commitment to the care and protection of clients
• Experience and ability to engage with internal and external stakeholders
• Demonstrated interpersonal/communication skills, including verbal, written and negotiation
• Ability to use initiative, think laterally, strategically and problem solve to meet deadlines and produce quality work in a fast-paced environment

Benefits

• Join one of Australia’s leading social purpose organisations
• Career pathways across a national organisation
• Attractive remuneration package with a monthly rostered day off (RDO)
• Up to $15,900 of your annual salary tax free through Salary Packaging

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact debra.neil@lwb.org.au

Applications are being reviewed regularly, please apply without delay.