About the Role
We are seeking a Future Students Officer to engage with prospective students, providing timely and effective support to guide them into Swinburne programs. Reporting to the Manager, Direct Recruitment and Enquiries, you will handle a variety of student enquiries related to recruitment, sales, relationship management, and study opportunities. The role also involves one-on-one course counselling and participating in recruitment events to enhance student engagement.
As a key point of contact for students, the Future Students Officer will serve as a subject matter expert in designated areas and act as an escalation point for complex queries. The ideal candidate will be proactive, student-focused, and passionate about delivering exceptional service to prospective students.
If you thrive in a dynamic environment and enjoy connecting students with transformative educational experiences, we encourage you to apply.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
- Demonstrated experience in solutions selling and proven ability to meet sales targets
- Experience in delivering high level customer service in a fast paced environment
- Excellent interpersonal communication, teamwork and negotiation skills
- High level written and oral communication skills, including excellent public speaking ability
Further information about this role can be found in the attached position description.
Qualifications
Completion of a degree without subsequent relevant work experience; or completion of an associate diploma and substantial subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training
About Swinburne University of Technology
Swinburnes strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research.
To Apply
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click apply and you will be redirected to Swinburnes Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.au .
Applications Close: Sunday 2nd February 2025, 11pm
Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.
Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.
We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.
We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at DCR@swin.edu.au or call +61 3 9214 3550.
Victorias Commitment to Action: Improving international student employment outcomes.
As a signatory to
Victorias Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
As a Circle Back Initiative Employer, we commit to responding to every applicant.
#LI-SW