About the Organisation
Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every clients individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.
Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
About the Role
As the first point of contact for all calls and emails received by Life Without Barriers current and potential aged care clients, you will be responsible for responding in a professional, efficient and timely manner, resolving queries or escalating and triaging calls as appropriate.
The successful candidate will have previous experience within a contact centre or call centre, strong verbal communication and customer service skills, experience in effectively handling a high volume of queries and a passion for putting these skills towards supporting elderly Australians.
This is a 6 month full-time position that can be based anywhere within our national footprint with flexible hybrid work from home arrangements. Our Client Engagement line is open between 8am to 6pm (AEST) however there may be a need to work between the hours of 6:30am to 6pm (AEST) on a rotating basis.
Key Responsibilities
Skills & Experience
Successful candidates will be required to clear probity checks including a National Criminal History Record Check.
Benefits
How to Apply
Include your resume and covering letter in one document, click Apply and follow the prompts. For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au
Applications close at midnight on Wednesday the 5th of February, 2025
Ensure that your online CV is up to date as employers are always searching our online CV database of candidates.
A member of our staff is ready to help you with any questions you may have.