Assistant Venue Manager - M&G Cafe & Harvest Buffet

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment. 

As an Assistant Venue Manager in M&G Café & Harvest Buffet, you will be a pro-active and enthusiastic individual who is an expert within leading a large and diverse team. In this role you will assist with the day–to-day operation of these high volume venues providing effective management of a dynamic team.? 

This is a fantastic opportunity where you will showcase your food and beverage leadership and customer service skills.

A few of your responsibilities: 

• Maintain a high level of guest focus in all services, ensuring that guest service delivery is effective and efficient? 
• Coordinate operational functions that include rostering requirements, standard operating procedures, training and performance management? 
• Ensure compliance with the Responsible Service of Alcohol and relevant provisions of the Liquor Act? 
• Assist with the selection, training and development of the team to ensure timely recruitment and career growth opportunities? 
• Assist the Venue Manager to achieve operational and financial targets 

What are we looking for: 

• Food & Beverage leadership experience with a thorough knowledge of food and beverages 
• A passion and enthusiasm for the hospitality industry and leading operational teams to deliver great guest experiences? 
• Ability to communicate effectively with a diverse range of guests and team members? 
• Highly organised, accountable, and eager, with a high attention to detail? 
• Accreditation in Responsible Service of Alcohol – RMLV/Approved Manager an advantage? 

About you: 

With your outstanding leadership and hospitality background, you will take pride in ensuring a safe and unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will foster innovation to achieve outstanding results.?

Your role will be pivotal in shaping the success of our Food & Beverage team at The Star. Join us in making a difference.?? 

What we can offer you: 

• A permanent, fulltime position 
• Up to 30% staff discounts across our award-winning venues at all 3 of our world-class properties 
• Discounted parking available 
• Free meal on shift with a new menu every day 
• Lifestyle and wellbeing discounts 
• Career development, training, and courses via The Star Academy 
• Generous Paid Leave for primary and secondary carers 
• Excellent growth opportunities both personally and professionally 
• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.