Premium Services Hosts - The Star Gold Coast

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Premium Services Host, you'll be the face of our premium gaming experiences, providing exceptional service to our valued guests. You will become an expert of the Star Club Loyalty Program with extensive knowledge to be able to promote the Star Club member benefits and address a multitude of guest enquiries that encompasses all areas of our business. This fast-paced role is hands-on and requires a high-level of attention to detail to ensure a positive experience for our guests.

This is a fantastic opportunity where you will build memorable connections with our local, interstate and international guests.

A few of your responsibilities: 

• Respond to all guest enquiries and requests in a professional and timely manner
• Maintain a thorough understanding of the gaming promotions and services
• Utilise multiple systems to manage memberships and Private Gaming Room access
• Assist in conducting Gaming Promotions & Draws
• Promote Safer Gambling & Monitor the Responsible Service of Alcohol
• Support the Hosting team with Meet & Greet and Farewell arrangements for interstate and international VIP members

What we are looking for:

• Exceptional customer service skills and a genuine passion for creating memorable guest experiences
• Attention to detail and the ability to anticipate and meet guests' needs
• Computer literacy in Microsoft Excel and Word with the ability to learn other casino operating systems
• Flexibility to work across a 24/7 roster
• Eligible to obtain a CE (Casino Employee) license

About you:?

To excel in this role, you'll develop a deep understanding of the gaming industry and a genuine passion for creating extraordinary experiences. Outstanding communication and interpersonal skills are a must, as you'll be interacting with guests from diverse cultural backgrounds.

Your role will be pivotal in shaping the success of Premium Services department at The Star. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive Hourly rate, plus penalty rates for weekends and public holidays
• Discounted parking available
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Supportive leadership team 
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.