Executive General Manager Hospitality

Executive General Manager Hospitality – Sydney Leadership   

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

The Executive General Manager Hospitality role reports directly to the Chief Executive Officer The Star Sydney and is accountable for the development and execution of commercial strategies and initiatives that contribute to revenue, margin and profit growth for all Hospitality operations including Hotel, Retail and Food & Beverage related business units at The Star Sydney. With overall leadership and management of the Hospitality teams, the Executive General Manager Hospitality defines the service and operating culture of the division.

This is a fantastic opportunity where you can directly impact the strategic path for Hospitality at The Star Sydney, explore opportunities and establish the sustainability to take us into the future.

A few of your responsibilities: 

• Implement and maintain the highest level of standards for all Hospitality components of the business to assure visibility and perception of The Star Sydney as a world class hospitality destination
• Develop and execute the Hospitality strategic plans based on an understanding of the market and industry trends to drive market share, revenue and profitability
• Develop strategic business relationships with key partners to secure first to market and beneficial commercial opportunities
• New initiatives and opportunities are maximised through leveraging property scale, competitive differences and assets
• Foster an innovating, solution-oriented work environment, motivating and engaging team members to continuously deliver the best possible experience for our guests
• Responsible for ensuring that a strong communication platform and relationship is built and maintained between The Star Sydney and government entities and other key stakeholders.

What we are looking for: 

• At least 8-10 years as a proven successful Hotelier within a 5-star market
• Tertiary qualifications in a commercial or business field
• Strong analytical skills and excellent verbal and written communication skills
• Demonstrated ability in:
• Planning and resourcing people and products
• Controlling labour costs and operating expenses
• Performance management.
• Thorough knowledge and understanding of laws as they relate to the organisation, in particular, the Liquor Act, Industrial Relations laws, WH&S laws, Responsible Service of Alcohol and Responsible Gaming.

About you: 

You are highly experienced in hospitality operations where you have led and inspired diverse, customer facing teams. With a dynamic communication style, you clearly convey business expectations aligned with best practice and drive accountability. You thrive in fast paced, environments where your integrity and ethical approach translates into world class service and alignment with our purpose, values and principles.

Your role will be pivotal in shaping the success of our Hospitality operations and elevating our services and offerings to cater for a variety of guests.

What we can offer you:  

• Complimentary meal on site every day including hot meals, sandwich bar and more  
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Opportunity to work with elite professionals and assets  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Our culture 

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.  

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.   

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.  

It’s your time to SHINE!?

Click on the link below to make your next career move with The Star.