Premium Customer Service Executive

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all

As the Premium Customer Service Executive reporting to the Premium Guest Manager, you will have responsibility of promoting The Star Entertainments Sydney phone calls to enhance member involvement and boost engagement.

This is a fantastic opportunity to showcase your customer service skills to deliver a thrilling new era for Premium Services.

A few of your responsibilities:

• Conduct outbound calls to existing members to provide updates on their membership status and ensure customer satisfaction
• Communicate details of ’what’s on’ including events and promotions
• Address member inquiries and resolve concerns
• Achieve and exceed monthly call targets
• Maintain accurate and detailed records of member interactions and transactions in the company's CRM system

What are we looking for:

• Current special employee casino license
• Proven experience in outbound communications or a similar role
• Exceptional interpersonal skills to build relationships with guests and internal stakeholders
• Previous experience within a guest service-related field such as hotels or hospitality
• Polished five-star grooming and personal presentation and ability to adapt communication styles to different audiences

About you:

Providing a great customer experience is at the heart of everything you do. You strive to go above and beyond for your customers and your teammates, whilst always maintaining compliance.

Your role will be pivotal in shaping the success of our Premium Services operations at The Star Sydney.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more 
• Flexible working arrangements 
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker 
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation 
• Career development, training, and courses via The Star Academy – limitless career opportunities 
• An organisation that values diversity, teamwork and being your best self 
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture 

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. 

It's your time to SHINE! 

Click on the link below to make your next career move with The Star