Head of Customer Due Diligence - Financial Crime Operations

Head of Customer Due Diligence – Financial Crime Operations

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.  

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.   

As our Head of Customer Due Diligence reporting to the General Manager Financial Crime Risk Operations, you will manage customer probity screening and associated investigations across the Financial Crime team.

This is a fantastic opportunity where you will support risk-related activities to ensure The Star Entertainment Group, and its officers and directors, are able to oversee Risk performance ensuring compliance with relevant regulatory obligations appropriately.

A few of your responsibilities: 

• Direct and lead the financial crime investigation, due diligence and intelligence team, including management of team resources and provision of reporting against performance metrics
• Set, manage and ensure appropriate customer probity screening methodologies are undertaken to identify potential red flags that may pose an AML/CTF concern for the Star. Ensure compliance with The Star's AML/CTF Program (including risk management framework) and associated regulatory compliance obligations.
• Lead and/or initiate financial crime related investigations into identified risk areas within the Group and/or on individual customers.
• As required, prepare investigation and due diligence reports/profiles for senior management.
• Provide advice and guidance to operational teams about due diligence and financial crime matters.

What we are looking for: 

• Demonstrated Executive Management experience, leading investigations, intelligence and due diligence teams in regulatory, intelligence and/or law enforcement environments.
• Experience in setting objectives, working to deadlines, and developing Standards and SOPs for investigations, intelligence and due diligence programs.
• Extensive understanding of relevant statutory AML/CTF compliance and reporting requirements.
• Highly practiced stakeholder engagement for business development and growth, both domestically and internationally.

About you: 

You are a visionary leader who brings both deep expertise and a forward-thinking approach to managing compliance and risk in a rapidly evolving regulatory landscape. You have extensive experience in anti-money laundering protocols, regulatory compliance and customer risk assessment as well as a proven ability to develop and lead high-performing teams, implement robust due diligence frameworks and maintain the highest standards of integrity. 

Your role will be pivotal in shaping the success of The Star compliance with its AML/CTF obligations through the effective identification and mitigation of financial crime risk.

What we can offer you:  

• Complimentary meal on site every day including hot meals, sandwich bar and more  

• Flexible working arrangements  

• Up to 30% discounts across award winning restaurants and accommodation  

• An organisation that values diversity, teamwork and being your best self  

• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer  

• Mental Health and Wellbeing services  

• Paid training, ongoing career development opportunities  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Our culture 

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.   

Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.  

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.   

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. 

It’s your time to SHINE!  

Click on the link below to make your next career move with The Star.