Senior Change Manager - Transformation Office

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices. 

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.  

As our Senior Change Manager, reporting to the Head of Change Management, you will be responsible for enabling our Safer Gambling and Governance projects to meet their objectives by leading business associates through the process, system and behavioural changes required to successfully achieve the projects outcome.

It is a fantastic opportunity to build change capability within the organisation, reducing resistance to change and ensuring business outcomes are achieved.

A few of your responsibilities:

• Drive the change management activities across remediation into successful business operations, including documenting and evidencing change artefacts.
• Build and maintain positive on-going cooperative relationships with project and business stakeholders to enhance relationships and transformation delivery.
• Ensure people, processes and procedures are updated for future state operations, to set business up for success.
• Conduct stakeholder analysis to identify key influencers, champions, and those who may resist the change, ensuring targeted communication and engagement efforts.
• Support the business in driving successful performance metrics to assess the effectiveness of change initiatives and make necessary adjustments to ensure successful adoption and sustainability.

We are looking for someone with:

• Extensive experience in change management within Compliance or Safer Gambling.
• Proven ability to lead large scale transformation projects and influence stakeholders.
• Strong knowledge of regulatory change, risk management and operational resilience.
• Expertise in change management methodologies.
• Ability to work in a fast-paced environment and manager multiple priorities.

About you:

You are a strategic and results-driven Senior Change Manager with a strong track record of delivering transformational change in Safer Gambling and Compliance. Skilled in stakeholder management and change leadership, you excel at driving large-scale initiatives that align with regulatory requirements and business objectives. Your ability to navigate complex challenges, influence decision-making and implement sustainable change makes you a key driver of organisational success.

Your role will be pivotal in driving the success of our change capabilities.

What can we offer you:

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Discounted parking available in the city
• Up to 30% Discounts across award winning restaurants and accommodation
• Endless career growth and opportunities to learn and develop your career
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+ 
• Opportunity to work with elite professionals and assets

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.  

Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. 

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