Care Coordinator. Permanent Full Time - Toowoomba

About the Organisation

Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

As a Care Coordinator you will oversee and enhance the delivery of our Aged Care services in Toowoomba and surrounding local areas. Some of your duties will involve processing referrals, aiding clients in commencing with our services, and continuously adjusting care plans to suit evolving needs. You will coordinate home visits to ensure the needs of the people we support are met and that we are working in partnership with them and their families.

Additionally, you'll contribute to program coordination by assessing, improving, and overseeing operational and administrative systems. You will deliver exceptional service to ensure our clients and their families feel valued and supported, while also fostering growth among our aged care clients.

This role is available due to growth in our services in the Darling Downs region. This position is based in our Toowoomba office, with some travel required to clients' homes as needed across Darling Downs, from Clifton  to Crows Nest and Oakey. This is a hybrid working opportunity where you will be able to work some days each week from your own home after your first few months of training in the office.

Key Responsibilities

• Undertake comprehensive client assessments while developing client profiles and care plans in collaboration with the client/representative and other relevant stakeholders
• Ensure care plans are monitored and reviewed on a regular basis to align with the changing needs of clients, including regular client home visits
• Monitoring the clinical risks and needs of a client, ensuring referral pathways are established for the safety of our clients
• Collaborate effectively with internal stakeholders to ensure clients’ needs are met including our Rostering team and Practice Leads
• Develop strategies and/or broker services which will address the identified needs of Aboriginal and Torres Strait Islander clients in consultation with families and communities
• Represent Life Without Barriers at external forums and meetings, promoting the organisation within the community

Skills & Experience  

• Demonstrated Aged Care or other clinical case management experience with strong administration skills, and ability to work with individuals, families and/or stakeholders
• Understanding of Home Care Packages, Commonwealth Home Support Programme, Aged Care services and My Aged Care Standards
• Clinical experience and knowledge will be highly regarded
• High level competency in utilising a variety of technology including mobile devices and computers, proficiency with Microsoft Office, Outlook and database systems
• Ability to identify and implement risk mitigation strategies
• High level communication, influencing, liaison and negotiation skills and established problem solving and conflict management skills.
• Ability to multi-task and work autonomously in a fast paced environment
• A current unrestricted Australian Driver Licence, reliable vehicle and a willingness to travel

Benefits

• Thorough three-day leadership induction program 
• Career pathways across a national organisation
• Attractive remuneration package with a monthly rostered day off (Think 12 extra long weekends a year!)
• Join a supportive remote working team that are passionate about the work they do and enjoy working collaboratively
• You can receive up to $15,900 of your annual salary tax-free through Salary Packaging, increasing your take-home pay

Successful candidates will be required to clear probity checks including National Criminal History Record Check and complete a statutory declaration.

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries, please contact jsecruitment@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Thursday 27th of February 2025.