Administration Officer, National Client Funds Program. Maximum Term Contract - Location Flexible

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000+ employees working in more than 500 communities across Australia. We support people with disability, children, young people and families, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opportunity not to be missed.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Supporting the Client Funds project team, you will be responsible for the meticulous setup and ongoing management of CardHero for staff, clients and homes nationally. Your daily tasks will include diary management, data collation, system access setup, and providing crucial administrative support during meetings and training sessions. You will manage project master list and ensure all follow ups are completed in a timely manner.

This is a full time maximum term contract to 31st January 2026, location is flexible. This role offers the flexibility to work from your preferred location, whether that is your home or from an LWB office.

Key Responsibilities

• Establish new profiles for staff members, clients and homes within the Client Funds system including CardHero.
• Coordinate Client Funds system including CardHero meetings, training sessions, and manage schedules efficiently.
• Compile and organise all necessary data for the setup of clients, staff, and homes.
• Maintain a comprehensive master list and handle paperwork related to budget plans.
• Facilitate system access setup based on provided information and follow up on missing details as needed.
• Attend meetings, take minutes, and address queries related to system implementation.
• Provide explanations and support on the Client Funds system including CardHero as necessary.
• Manage support tickets to completion and provide reporting on the team ticketing system

Skills & Experience

• Ability to prioritise tasks, meet deadlines, and manage multiple responsibilities concurrently.
• Commitment to understanding and meeting the needs of our clients throughout the implementation process.
• Strong verbal and written communication skills are essential for interacting with stakeholders and documenting project details accurately.
• The ability to work collaboratively with internal and external stakeholders
• Demonstrated problem solving and conflict resolution skills with an ability to think laterally and use initiative
• Proficient ability in the use of the Microsoft Office suite of programs, specifically Excel

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).
     
Benefits

• Join one of Australia’s largest social purpose organisations
• Full time maximum term contract t0 31st Jan 2026- location flexible
• Monthly rostered days off and salary packaging benefits

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Debra Neil at recruitment@lwb.org.au.

Apply without delay, shortlisting will occur daily.