Collections Officer. 12 Month Maximum Term Contract Full Time - Location Flexible

About the Organisation

Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice, control, and independence to live their best life. If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.  

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role:

Reporting to the Senior Shared Service Finance Officer for Accounts Receivable & Collections, you will manage the identification and follow-up of aged debtors, including regular follow-ups with clients and plan managers. This is a soft collections role, where you will utilise various communication methods to build relationships and resolve issues in a professional manner. You will also escalate disputes and report on collection performance to stakeholders.

This is a 12 month full time maximum term contact role, location is flexible. This role offers the flexibility to work from your preferred location, whether that is your home or from an LWB office.

Key Responsibilities:

• Sort and prioritise delinquent accounts, monitor receivables, and ensure compliance with payment plans.
• Execute collection contact strategies and escalate actions when required.
• Follow dispute management and escalation processes for unpaid debts.
• Perform reconciliation of accounts and investigate unusual or irregular transactions related to collections.
• Provide monthly reports on collections performance, including identifying any new or existing risks, issues, or errors.
• Use various communication channels to follow up with customers on overdue accounts and resolve any disputes.

 Skills & Experience

• Demonstrated experience in collections functions in a high-volume environment.
• Experience using computerised accounts receivable and/or collection systems.
• Ability to manage competing priorities and deliver outcomes within agreed timeframes.
• Proven experience in the follow-up and collection of outstanding debtors.
• Working knowledge of the relevant legislative and regulatory environment for collections.
• Ability to work independently with a keen eye for detail.
• Demonstrated ability to create clear reports and correspondence related to collections.
• Ability to work collaboratively with various internal and external stakeholders.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).
     
Benefits

• Join one of Australia’s largest social purpose organisations
• Full time maximum term contract role until March 2026, location flexible.
• Excellent tax benefits & monthly rostered days off

Applications close at midnight on Sunday 16th March 2025