Front Office Supervisor | The Star Grand

Are you our next rising star?

Join the team as the Front Office Supervisor at The Star Brisbane.

The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.

This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.

As a Front Office Supervisor at The Star Grand reporting to the Front Office Manager, you will have the chance to be at the heart of luxury hospitality, collaborating with a skilled team in our renowned and esteemed property. You will be instrumental in helping manage the Front Office operations for The Star Grand. This is a fantastic opportunity where you will build memorable connections with both our guests and the hotel team.

A few of your responsibilities:

• Leading, motivating, and engaging our Front Office Agents to continuously deliver five-star service
• Ensure the professional and efficient operations of the Front Office team.
• Respond to guest feedback and implement changes to prevent reoccurrence.
• Encourage a positive working relationship between departments and team.

What we are looking for:

• Previous duty manager/supervisory experience in hotel/hospitality environment is advantageous.
• Knowledge in Opera Property Management System (PMS) or similar
• Ability to work independently and take actions on guest requests appropriately.
• Second language (e.g., Mandarin or Cantonese) is advantageous.

About you:

As an experienced professional in customer service and leadership, you recognise the importance of providing world-class service. With outstanding communication skills and a positive attitude, you are well-equipped to thrive in this role.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. 

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.

It's your move 

Make your next move by clicking the link below.