About the Role
Join Swinburne Universitys International Student Advisory & Support (ISA&S) team as an International Student Adviser (ISA). In this role, youll ensure Swinburne meets its welfare, safety, and support obligations under the ESOS Act and related laws, while providing outstanding customer service to international students. Youll offer crucial information on safety, community, and support services, helping students succeed in their studies and live confidently in Australia.
The ISA will assist students throughout their journey at Swinburne, support critical incidents when needed, and collaborate with internal teams to deliver best practice support services. Youll also contribute to the continuous improvement of programs, while taking responsibility for specific cohorts to enhance your professional development.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
- Experience in supporting international students with a strong customer-service focus, demonstrated cultural sensitivity and strong understanding of cross-cultural communication
- Highly developed written (using MS Office suite), verbal and interpersonal communication skills, with the ability to tailor different styles to diverse audiences
- Able to work independently with minimal supervision, whilst maintaining individual responsibilities to self and others as a member of a high performing team
- Highly developed negotiation skills and demonstrated problem-solving skills to manage conflicting priorities, particularly within a regulated environment
Further information about this role can be found in the attached position description.
Qualifications
A degree with subsequent relevant experience; or an equivalent combination of relevant experience and/or education/training
About Swinburne University of Technology
Swinburnes strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.
To Apply
Please submit your CV and cover letter addressing your suitability for this position. Indications of Key Selection Criteria highly regarded.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click apply and you will be redirected to Swinburnes Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.au .
Applications Close: Sunday 30th March 2025, 11pm
Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.
Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age. We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.
We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at DCR@swin.edu.au or call +61 3 9214 3550. Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquires about the role can be sent to talentacquisition@swin.edu.au (general enquires will not be answered by phone).
Victorias Commitment to Action: Improving international student employment outcomes.
As a signatory to
Victorias Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
As a Circle Back Initiative Employer, we commit to responding to every applicant.
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