Hotel Operations Manager

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

The Hotel Operations Manager, reporting to the Director of Hotels, offers the opportunity to lead The Star Grand & The Darling hotel team, overseeing all aspects of a guest’s stay to ensure a world class guest service experience, all whilst delivering on The Sydney’s business objectives. This position will ensure a positive and exciting team environment where safety, flawless delivery and execution of product excellence and service are paramount.?? 

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for our hotel operations at The Star Grand and The Darling!

?A few of your responsibilities?? 

• Manage team member engagement, performance, and development of the hotel team?? 
• Inspire the team to constantly seek out opportunities to create memorable and personalised stays for all guests?? 
• Lead and support the achievement of financial and operational targets through effective organisational development, team training activities and regular review of departments financial reports? 
• Manage and control labour costs and operating expenses ensuring operational requirements are met?? 
• Clearly demonstrate our commitment to service excellence through effective implementation and delivery of The Star core values?? 

• Encourage and demonstrate a positive working relationship across all departments at The Star Sydney

 What we are looking for?? 

• Previous experience in hotel management in a 5-star hotel?? 
• Diploma or degree in hospitality management?? 
• Knowledge of Opera system is advantageous? 
• Strong organisational and time management skills?? 

About you? 

You will be a seasoned Hotel Operations Manager with experience in a five-star hotel or integrated resort. You will have a proven track record in implementing strategies that drive operational efficiency while enhancing the guest experience. With a collaborative and welcoming mindset, you will understand the significance of fostering this culture within your team.

Your background will include expertise in strategic planning, resource management, cost control, and strong leadership in people management, along with exceptional communication and influencing skills.

You will play a key role in guiding the team through change and have a solid understanding of relevant industry regulations, with experience integrating these requirements into daily operations.

Your role will be pivotal in shaping the success of our hotel operations at The Star Sydney. Join us in making a difference.? 

What can we offer you?? 

• Complimentary meal on site every day including hot meals, sandwich bar and more 
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation? 
• An organisation that values diversity, teamwork and being your best self? 
• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer? 
• Mental Health and Wellbeing services? 
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+? 
• Endless career growth and opportunities to learn and develop your career? 
• Opportunity to work with elite professionals and assets? 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.? 

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. 

It's your time to SHINE! 

Click on the link below to make your next career move with The Star.