AV Services Advisor

About the Role
The AV Services Specialist reports to the Audio-Visual Manager in the Information Technology, Digital Workplace Experience department. The role has no supervisory responsibilities and will be required to work in a team environment with a clear commitment to customer service.
This is a 5 day a week on-campus role.
You will provide technical support across learning, meeting, and event spaces at the University and VE divisions. This position requires expertise in providing level 3 and 4 AV support, while also delivering specialist support for live, hybrid, and virtual events. Training and assistance for internal and external customers are key aspects of the role.


About You
To be suitable for this role you will need to have experience in the below key accountabilities:
• Commitment to industry Certification (Preferred: AVIXA, Crestron & XiO, Dante, Biamp, Sennheiser, Extron, Polycom, Echo360)
• Extensive knowledge of, and experience in fault-finding and maintenance of a broad range of audiovisual devices and AV infrastructure systems
• Extensive experience in the management and support of live events and hybrid streaming events
• Highly developed interpersonal skills, with excellent stakeholder relationship management skills with the ability to communicate effectively with people from technical, non-technical and management backgrounds
• Demonstrable customer focus bias with a track record for delivering service improvements
• A high degree of self-motivation and the ability to work independently, to prioritise own workflow, and to establish clear priorities from multiple demands.


Qualifications
• A relevant technical degree with subsequent relevant experience; or experience in an AV technical field.


About Swinburne University of Technology
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.


To Apply
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.au .


Applications will close on Tuesday 29 April.


Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.


Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.
Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.
We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.
We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at DCR@swin.edu.au or call +61 3 9214 3550.
Victoria’s Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.


As a Circle Back Initiative Employer, we commit to responding to every applicant.
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