Manager, Student Success

About the Role 
The Manager, Student Success reports directly to the Deputy Director of Student Engagement and is responsible for the development, implementation, and evaluation of high-quality co-curricular and extra-curricular academic and learning support programs. These programs span University-wide student support initiatives, localized services targeting specific cohorts, and intensive outreach campaigns for high-needs and at-risk students.

This role leads and manages two distinct service teams: the Learning and Academic Skills (LAS) team and the Student Success Adviser (SSA) team. The Manager is supported by two Team Leaders who oversee the day-to-day operations of their respective service areas and teams. In addition to managing the operational performance and development of resources within the Student Success department, the Manager is expected to provide strategic advice to senior management and key stakeholders. This includes contributing to the creation and implementation of strategies, plans, and policies designed to increase student retention, enhance student success, and improve the accessibility and effectiveness of both physical and online learning and support environments at Swinburne. The Manager may also be called upon to provide guidance on complex student matters and to produce regular reports demonstrating the impact of the services provided.

As a member of the Student Engagement leadership group, the Manager, Student Success must collaborate effectively with teams and leaders across the University to uphold Student EngagementÂ’s reputation for impact and effectiveness, maintaining recognition as a senior manager.

 
About You  
To be suitable for this role you will need to have experience in the below key accountabilities: 
·       Extensive experience in leadership and management of a specialist unit with diverse and complex functions, including programs and services for students at risk of academic failure
·       Proven extensive expertise in the leadership, implementation and evaluation of institution-wide programs, plans and strategic initiatives
·       Demonstrated experience in the development and implementation of strategic initiatives and organisational change
·       Sound knowledge and understanding of theories and frameworks as they relate to student success and engagement as well as Victorian and Commonwealth legislation, guidelines and standards governing student participation in higher education, equal opportunity and anti-discrimination, and privacy

Further information about this role can be found in the attached position description.

 
Qualifications
Postgraduate qualification and extensive relevant experience; or extensive management experience and expertise in a relevant area; or an equivalent combination of relevant experience and/or education/training

 
About Swinburne University of Technology
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.


To Apply 
Please submit your CV and cover letter addressing your suitability for this position.  

To review the Position Description and to apply, please scroll down to the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.au .

Applications Close: 11pm, Sunday 25th May 2025

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.


Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact DCR@swin.edu.au  or call +61 3 9214 3550.

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to talentacquisition@swin.edu.au (general enquiries will not be answered by phone).

VictoriaÂ’s Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.  

As a Circle Back Initiative Employer, we commit to responding to every applicant.